Systems Analyst

• System guidance (job aids, user guides, system demos, video tutorials, written and verbal communications to user community, etc.) - Weekly
• Tier 1 helpdesk and system admin engagement with end users and stakeholders - Daily
• Business needs assessments and business requirements documents - Ad-Hoc
• Data analysis and visualizations - Ad-Hoc
• Project charters and full project plans. - Ad-Hoc
• Logistics – Coordinate HCAT meetings and customer engagements. - Ad-Hoc

• Provides technical experience needed to perform analyses, processing and user support of various computer systems using standard statistical procedures and techniques.
  
• Provide project management guidance and assistance to specific projects and activities. 3
  
• Provide integrated domain expertise across complex computational environments. 4
  
• Provide statistical support to staff, including data analysis and the generation tools for researchers to use.
  
• Interface with staff as needed to gather project requirements, develop project plan with web team, and help execute plan. 2
  
• Serves as system administrator, maintaining access, permissions, and data, based on business policy and best practices. Provides tier 1 helpdesk support, interfacing directly with users. 1
  
• Coordinates and leads user acceptance testing (UAT). Provides UAT feedback directly, while also consolidating feedback from other testers and evaluating for relevance.
  
• Sets up and uses various computer systems and software packages.
  
• Develop methods for analyzing complex datasets from various sources; document methodological approaches to data analysis performed, including detailed procedures and rationale.
  
• Determine needs and provide IT support for computerized systems supporting activities.
  
• Compiles and manages data and assists with quality control.
  
• Perform troubleshooting, interpretation of results and analysis.
  
• Perform quality assurance and quality control; troubleshoot issues with image analysis and quality.
  
• Drive collection of new data and the refinement of existing data.
• Produces various reports, graphs and figures for presentation.
  
• Prepare data and analysis for presentations and publication.
  
• Write policies, procedures, and standards; provide training on hardware and software; coordinate and/or set up customer systems.
  
• Prepare research data for presentation and manuscripts.
  
• Trains users in applying systems and analysis methods.
  
• Educate users in the use of the tools and reports.
  
• Plan, organize and coordinate formal and informal IT related training and orientation of IT initiatives.
  
• Draft work products and documents related to training in data analyses and interpretation; generate user-friendly tools and procedures.
  
• Draft work products and documents to support training in management; generate user-friendly tools and procedures.
  
• Consult and collaborate with users to explain new tools and enable them to be adapted to meet specific research needs.
  
• Maintains systems software as well as hardware and security configurations.
  
• Understands features and configurations of all relevant software and platforms. Is able to use this knowledge to provide expert guidance to users and stakeholders.
  
• Maintains interface software between multiple computer environments to ensure smooth operation and communication.
  
• Understands all integration points across all relevant business system networks. Is able to use this knowledge to provide expert guidance to users and stakeholders.
  
• Develops new programs and systems as needed.
  
• Create system documentation, electronic templates and examples, training materials and presentations.
  
• Coordinates data storage and mining.
  
• Understands all relevant source systems and the nature of data stored within each respective system. Is able to use this knowledge to provide expert guidance to users and stakeholders.

1, 2, 3, 4, 5 represents priority rankings, where 1 is highest priority and 5 is lowest priority of those ranked

Minimum Education

Bachelor’s

Additional Qualifications:

Certifications & Licenses

• Tier 1 Help Desk Support
• Systems Administration

Field of Study

• Management Information Systems and Statistics
• Computer Administration Management and Security
• Computer and Information Systems

Software

• OpenText
• .NET
• Vue.js
• Microsoft Windows (Backend)

Skills

• System Administrator
• Business Analyst
• User Acceptance Testing
• Tier 1 Help Desk Support

Benefits

• 
  100% Medical Dental & Vision Coverage for Employees
• Educational Benefits for Career Growth
• Paid Time Off (Including Holidays)
• Employee Referral Bonus
• Profit Sharing
• 401K Matching
• Flexible Spending Accounts:
  • Healthcare (FSA)
  • Parking Reimbursement Account (PRK)
  • Dependent Care Assistant Program (DCAP)
  • Transportation Reimbursement Account (TRN)

The diversity of Axle’s employees is a tremendous asset. We are firmly committed to providing equal opportunity in all aspects of employment and will not tolerate any illegal discrimination or harassment based on age, race, gender, religion, national origin, disability, marital status, covered veteran status, sexual orientation, status with respect to public assistance, and other characteristics protected under state, federal, or local law and to deter those who aid, abet, or induce discrimination or coerce others to discriminate.

Accessibility: If you need an accommodation as part of the employment process please contact: careers@axleinfo.com