What are the responsibilities and job description for the Account Executive, Indonesia position at Axon?
Location: Jakarta, Indonesia
Your Role: Account Executive, Indonesia
Your Impact: As Account Executive, Indonesia, you are responsible for selling the Axon product line of less lethal weapons and software solutions to Public Safety agencies in Indonesia including Indonesia National Police, Indonesia National Armed Forces Correctional Facilities and other local public safety agencies. This is a quota carrying, external field position. Ability to articulate complex solutions, build and maintain senior level relationships, navigate across complex multi-layered stakeholders / units, and lead the Axon team to success is required. The position provides technical and administrative product information, demonstrations, and/or product training.
At Axon, our goal is to make each individual feel valued for his or her contributions to the company’s mission to protect life. We are looking for intelligent people who want to do remarkable things. We strive to create an environment where people can succeed and enjoy coming to work every day.
Your Day-to-Day:
- Manage and grow revenue and market share at designated agencies to maximize customer satisfaction and achieve Axon’s strategic objectives
- Develop and maintain client relationships to ultimately drive revenue growth
- Develop and execute account strategy by collaborating with account team to deliver stronger, more relevant value propositions
- Cultivate customer relationships and ensure effective service delivery to accounts
- Focus on customer's satisfaction, know the customer's business and workflows, develop proper contact network within accounts
- Support execution of strategy at the account level
- Work with and bring in experts/specialists where required
- Oversee all account activities
- Responsible for forecasting, keep management in touch with accounts in a timely fashion, gather intelligence on competitor activity, and give feedback to marketing
- Track customer activity in internal systems in order to execute on account strategy and identify additional opportunities
- Provide customer product training as necessary
- Accountable for individual expense budget management
- Own account relationship and drive overall customer satisfaction for assigned accounts
Basic Qualifications:
- Knowledge and experience of public safety in Indonesia
- Data management experience using Salesforce (preferred) or similar CRM
- Strong understanding of Use of Force and tactics
- Able to travel 50% including overnight travel
- Able to clearly and directly articulate complex solution offerings across technical and non-technical audiences
- Indonesian and English language
Preferred Qualifications:
- Startup experience & some vertical experience
- Law Enforcement / Public Safety experience in Indonesia
- Able to clearly and directly articulate complex solution offerings
- Team Player: collaborate with various team members regularly
