Media Services Technician

*Axon requires employees be vaccinated against COVID-19 as a condition of employment, unless a medical or religious accommodation is approved. As such, newly hired employees will be required to provide proof of their COVID-19 vaccination.

Your Impact

The Media Services Technician (MST) will be an on-site at Suffolk County Police Department, (Yaphank, NY). MST’s play a key role in supporting the redaction process and manage digital evidence for sharing. You will be looked upon as an expert in the use of Axon’s products to achieve timely production of redacted evidence.

You will work closely with multiple cross-functional teams to establish a high-functioning process and overcome challenges, to ensure technical quality of redactions. As someone that wears multiple hats, you will continually be focused on making your customer more efficient and more confident within their daily workflows.

What You’ll Do

Location: Suffolk County PD in Yaphank, New York
Reports to: Media Services Technician, Supervisor
Direct Reports: N/A

• Commute to Suffolk County daily Monday-Friday and be available during core agency hours
• Achieve mastery of Axon’s Redaction products and Evidence.com
• Own the overall redaction process
• You'll interpret policy and law governing redaction that cannot cover every unique depicted situation. Your decisions will be autonomous, but subject to supervisory and/or departmental review.
• Participate in daily stand-up meetings
• Be fully proficient in redaction process and help produce redacted evidence
• Will specifically search Suffolk County's production Evidence.com instance to locate responsive footage for requests from local and federal prosecutors relevant to their pending cases and ensure timely production in order to comply with all relevant discovery rules.
• Will be responsible for applying appropriate redactions and edits to such footage in accordance with all applicable laws and Department policies as well as download and make copies of responsive footage in any given case to ensure its proper production.
• May also be responsible for performing such tasks in response to requests related to civil discovery matters as well as requests from the public and other government agencies.
• Manage customer expectations, keeping customers satisfied and expectations realistic
• Maintain customer confidence, especially in high-pressure situations
• Communicate customer feedback across multiple teams and divisions within Axon to drive product development and improvement
• Troubleshoot and documents daily issues and communicate status to stakeholders
• Help develop and continuously improve technical documentation and job aids to facilitate understanding, repeatability, and quality of redaction process
• Remain organized and focused on removing obstacles through creativity and adaptation to rapidly changing circumstances
• Assist with the training of other agency personnel seeking to learn the redaction process and provide supplemental training on new redaction features as needed
• Maintain familiarity with relevant Axon Academy content and leverage for training
• Go on-site to the individual precincts or commands to provide assistance and help with BWC recordings where needed.

What You Bring

• Bachelor’s Degree or equivalent work experience
• 1 years of professional experience working with Major City or Enterprise-level customers
• Proven track record of successfully managing customer relationships and technical projects
• Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage is desired
• Ability to articulate at a technical level appropriate to the circumstance – i.e. for clients with varying levels of IT knowledge and skillset
• Excellent interpersonal skills with strong written and verbal communication
• Detail oriented with excellent organizational and time management skills
• Demonstrated ability to deal with change and remain calm in high-stress situations
• Experience working and supporting law enforcement is desired
• Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies is desired
• Knowledge of CCTV, VMS, and IP cameras is desired
• Experience working closely with a sales and support team is desired

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Benefits listed herein may vary depending on the nature of your employment and the location where you work.