What are the responsibilities and job description for the Returns Technician position at Axon?
Your Impact
You will be responsible for processing returns and completing triage. Processing customer returns to ensure rapid and accurate resolution. Enter customer information, symptom codes, etc. in computer system. Perform troubleshooting to identify symptoms. Generate sales orders for replacement devices. Ensure proper documentation and organization of return equipment to protect customer property. Assist with developing continual improvements to the returned materials (RMA) process. Provide support to Operations, Customer Service, and other departments for responding to customer return inquiries. There may be occasions where you need to attend a customer’s site to support the returns process. You must be willing to travel, this will be including overnight stays.
What You'll Do
Location: Frankfurt, Germany
Reports to: RMA Supervisor
- Receiving Materials inbound returns
- Data Entry regarding returns
- Generate new Sales Orders for Replacement Shipments
- Identify opportunities for improvement throughout RMA area
- Triage of returned devices
What You Bring
- More than one (1 ) year of professional experience
- Basic computer and data entry skills required including Microsoft Word
- Attention to detail and ability to work with numerical and alphabetical filing required
- Ability to understand basic electronics concepts
- Electronic Devices troubleshooting skills
- Team player, supportive, and positive attitude
- Goal oriented and a self-starter with excellent organizational skills
- Must be able to work in a warehouse environment including lifting and moving boxes up to 25kg
Benefits that Benefit You
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- And yes, we have snacks in our offices
Benefits listed herein may vary depending on the nature of your employment and the location where you work
