Critical Operations Manager

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Overall Job Purpose

• Leading all operational aspects of complex fleet (including HGVs) for high profile customer/s A specialist in LCV and HGV fleet and operations management, holding senior stakeholder conversations internally and externally. Accountable for all aspects of in-life operations, solving challenging customer requirements with agility and confidence.
• Leading from the front to build and enhance maximum customer confidence through owning and delivering operational excellence across all spectrums, including establishment of new customer requirements, best practice operations (via specialist skill set) and directing and facilitating workload to the wider operations team.
• Robust management of key suppliers in network, conversions and deployments within the wider operations department and influences others to ensure the efficient and customer focused operation of that area
  
  

Key Responsibilities

• To lead a disparate team and stakeholder across all operations tasks including maintenance, projects and all in life vehicle requirements, whilst ensuring stakeholder confidence is in place, strong ability to remain agile and committed to delivering changeable customer requirements at pace.
• Specialist and in-depth LCV and HGV knowledge to manage suppliers, ensure successful and suitable operational knowledge and ownership are embedded.
• Building trust and confidence across Operations, procurement, LeasePlan international central teams and UK commercial teams.
• Subject Matter expert for specific customer operations and propositions within LPUK, up to date with operations needs of complex customer contracts and product knowledge.
• Designing and leading a platform to enhance visibility for in life services, providing detailed solutions for next generation system and process management.
• Manage the customer relationship for all operational in-life vehicles aspects, be the point of contact for day-to-day operations.
• Lead the onboarding and ongoing process and checks with suppliers and any 3rd party associated service providers.
• Ensuring regular communication with Commercial, Operations and CS&Q in relation to client specific requirements.
• Be the main operations point of contact for complex LCV-HGV fleet customers with relevant and in- depth knowledge.
  
  

Required Skills & Experience

• Evidence and in-depth experience of fleet industry knowledge
• Strong experience and working knowledge of operations management
• Degree or relevant experience in fleet management/logistics
• CPC holder, O Licence, or complex fleet management experience
• Experience in complex supplier & client relationship management
• Matrix management and stakeholder management
• Fluent in business English language at all levels
• Recent experience of working with LCVs, HGVs and OEMs
• Knowledge of LCV/HGV technical and operational requirements
• Experience of working across senior stakeholders
• Ability to work independently and on multiple levels
• Strong ability to lead client & supplier meetings to drive engagement and performance
  
  

Why Ayvens?

With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive | LeasePlan are rebranding to Ayvens across all 44 countries by 2025.