Salary Job Openings

Contact center associate

Azura Credit Union
Topeka, KS Full Time
POSTED ON 2/23/2024

Contact Center Associates develop and strengthen member relationships through consistency, knowledge, and delivery of transactions, information, or education through various member communication channels.

In support of the credit union’s mission and vision, Contact Center Associates explore needs and educate contacts on credit union products and services that will benefit them and expand their financial relationship with the credit union.

Responsibilities :

  • Provides superior service by answering all inbound phone calls, emails and fax requests in a timely and professional manner.
  • Identifies potential product or service needs, provides education on our products and / or services, and either assists or refers as needed.
  • Receives and processes member’s financial transactions efficiently and accurately, prepares any documents and correspondence necessary to fulfill member needs and satisfaction.

Qualifications :

  • One to three years of similar or related experience.
  • A high school diploma or equivalent.
  • Above average written and verbal communication skills
  • Strong attention to detail and strong organizational skills.
  • A significant level of trust and diplomacy is required in addition to normal courtesy and tact.
  • Ability to remain calm especially during escalations and times of high call volume.

Azura Credit Union is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, (including pregnancy, sexual orientation or gender identity), national origin, age, disability, genetic information or protected veteran status.

Azura participates in E-Verify and, upon being hired, will provide the federal government with your form-I9 information to confirm that you are authorized to work in the USA.

Last updated : 2024-02-23

Salary.com Estimation for Contact center associate in Topeka, KS
$34,752 to $48,547
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Contact center associate.

Click the checkbox next to the jobs that you are interested in.

  • Bill Collections Skill

    • Income Estimation: $41,382 - $53,605
    • Income Estimation: $41,197 - $51,431

  • Data Control Skill

    • Income Estimation: $39,306 - $50,916
    • Income Estimation: $40,127 - $53,694
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Not the job you're looking for? Here are some other Contact center associate jobs in the Topeka, KS area that may be a better fit.

Customer Contact Center Rep (Full-Time)

Central National Bank, Topeka, KS

Call center associate

Landmark National Bank, Manhattan, KS

View More Jobs