Chief Communications Officer

About this role: Wells Fargo is seeking a Chief Communications Officer The Public Affairs organization is comprised of five interrelated teams: Communication manages strategic internal, external, and executive communications for Wells Fargo. The team delivers world-class communications counsel and content to stakeholders in ways that build trust while protecting and enhancing the company’s reputation and culture. Brand Management team ensures Wells Fargo's brand and marketing success by bringing Wells Fargo's brand to life through experiences, events, and product/service identities. Social Impact leads the development of strategic initiatives and corporate commitments to drive positive, innovative social impact, and enhance Wells Fargo's reputation in our local communities. This team is responsible for the Wells Fargo Foundation, community relations, employee volunteerism, employee charitable giving and disaster response. Sustainability leads the development of strategic initiatives and corporate commitments on sustainability, manages critical environmental and social issues, and enhances Wells Fargo's reputation as a leader in Environmental, Social and Governance (ESG) performance. This team is responsible for the Wells Fargo climate initiative, impact investing, and integrating sustainability, human rights, social justice, and equity considerations throughout the company. Government Relations & Public Policy leads the company’s engagement with policy makers and leaders at the federal, state, and local levels on public policy and regulatory matters that affect the company’s ability to conduct business and serve customers. The team includes six areas of practice: Federal Government Relations, State and Local Government Relations, Public Policy, Political Programs, and External Relations. Public Affairs Strategy & Transformation leads strategy, operating model, and cross-functional initiatives for Public Affairs. The team drives transformation, risk management, operational excellence and efficiency, while measuring progress against strategy, focusing resources, and defining success measures. Chief Communications Officer will lead internal and external communications for Wells Fargo, setting overall direction for communications while serving as a trusted advisor to the executive leadership team. In this role, he/she/they will also support senior corporate, business, and functional leaders in areas that include executive communications, media relations and employee communications. Additional responsibilities will include: Developing a fully integrated communications strategy for the bank and its five key lines of business that nurtures and protects the company’s reputation by reaching its many stakeholders in relevant and compelling ways. Also developing internal and external communications programs in support of the President/CEO and broader executive team. Ensuring that media relations are handled intelligently and with sophistication across all markets and channels. Counseling the senior team on media matters and serving as a key spokesperson for the company to the media and other external stakeholders. Maintaining a quick-response, 24/7, issues-management mechanism. Positioning Wells Fargo as a thought leader on industry issues and broader business and economic trends. Leading and inspiring a team of approximately 500 communications professionals with a commitment to their professional development and to setting a high bar for performance. Working in lockstep with peers in the Public Affairs organization and across the Enterprise to build Wells Fargo’s reputation and brand with all its key stakeholders – including employees, customers, industry analysts, partners, shareholders, government officials and regulatory agencies. In coordination with the Government Relations and Public Policy team, using targeted communications to help legislators and regulators better understand how Wells Fargo has evolved over the last few years - and, within that context, helping these constituents recognize the strategic importance of the company to U.S. economic development. In coordination with Investor Relations, as well as with the Social Impact & Sustainability and DE&I teams, helping to develop ongoing public company communications – from quarterly earnings to the annual report – and other key strategic documents such as the DE&I and ESG reports. Leading the Platform & Digital Services function, which includes digital signage, digital media, live event production, the employee portal, internal social publishing/distribution, analytics and other platform operations. Exploring and advancing emerging communications channels to engage for the future in more interactive and innovative ways with customers and employees of all generations. Developing measurement tools to monitor the impact of all internal and external communications activities and to assess media coverage. Approaching all responsibilities with a broad and deep understanding of Wells Fargo’s complex business and operational environment in order to help seize opportunities, anticipate unintended consequences and identify potential risk factors. The ideal candidate will have experience at scale in a regulated, public company environment, with Financial Services experience a significant advantage. He/She/They will possess a sophisticated understanding of the media, know how to engage employees and be capable of navigating in a large, complex, decentralized and highly visible organization. Other critical competencies for success include: Has helped guide a significant organization through a period of transformation. Has a broad range of top-tier print and broadcast media relationships and knows how to develop and maintain new relationships with key journalists over time. Keeps a keen eye out over the horizon for evolving issues and opportunities. Continuously monitors the overall risk landscape to manage reputational risk. Takes a disciplined approach, with a bias for planning and measurement. At the same time, makes good decisions with incomplete information. Operates with the highest integrity and ethical standards, treating others with respect and building relationships based on trust and mutual objectives. Strong leadership and collaboration skills – partners effectively with different groups and teams to deliver shared results. Required Qualifications 10 years of Public Relations, Media Relations or Corporate Communications experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. 5 years of management experience. Desired Qualifications Brings the full range of skills and attributes that make for a great communicator – from exceptional writing capabilities to an engaging and substantive interpersonal style. Able to work effectively at all levels of the media industry, from the most senior leaders at major print and broadcast outlets to the beat reporters who cover the company, the industry and the broader environment in which Wells Fargo does business. Fluent in understanding business financials and able to effectively translate business knowledge into communications solutions that support the business. Understands traditional and social media channels and can seize opportunities to facilitate awareness and growth. Has a strategic perspective while always keeping an eye on the details. A strong relationship builder with effective partnership skills who has worked effectively with C-suite executives. Remains calm under pressure and keeps others focused during periods of intensity and stress. Has an appropriate balance of confidence and humility. Listens. Pay Range $276,400.00 - $645,000.00 Benefits Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees. 401(k) Plan Paid Time Off Parental Leave Critical Caregiving Leave Discounts and Savings Health Benefits Commuter Benefits Tuition Reimbursement Scholarships for dependent children Adoption Reimbursement Posting End Date: 26 Mar 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets, proudly serves one in three U.S. households and more than 10% of small businesses in the U.S., and is a leading middle market banking provider in the U.S. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortune’s 2023 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com LinkedIn: https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions.