Incident Management Business Execution Consultant

About this role: Wells Fargo’s Consumer Operations Resiliency is seeking a Business Execution Consultant to join the Consumer Operations Incident Management (COIM) team to help manage the end-to-end process for identifying and resolving incidents across Consumer Operations. The position will report to the Consumer Operations Incident Management (COIM) Leader. Consumer Operations Incident Management (COIM) is a centralized, 24x7x365 team responsible for real-time monitoring, coordination, communications, and leading incident response planning and execution for Consumer Operations and Enterprise level incidents that have or are expected to negatively impact Consumer Operations’ business functions, technology, facilities, customers, employees, and/or 3rd Parties. Incidents include but are not limited to the following types of events: Wells Fargo technology, facilities, weather/natural disasters, third-party vendors, global/geopolitical, US/State governments, financial services industry, and cyber. Consumer Operations is a global team of nearly 37,000 employees and is responsible for the critical operational functions (call centers and back-office) that underpin Wells Fargo’s consumer products including Consumer & Small Business Banking, Credit Cards, Personal Loans, Auto Loans, and Home Loans. The position will report to the Consumer Operations Resiliency Lead. Learn more about the career areas and lines of business at wellsfargojobs.com. In this role, you will: Manage incidents from identification to closure by leveraging business execution skills, and knowledge of Consumer & Small Business Banking, Credit Cards, Personal Loans, Auto Loans, and/or Home Loans businesses, customers, products, services, processes and/or applications and systems. Ensure efficiency, quality and pipeline management relating to assigned incidents. Work independently to resolve incidents and gather and analyze data to help drive clear communications and resolution. Acts as an advocate and liaison for Consumer Operations by effectively partnering with Consumer Operations, Technology, Line of Business (CSBB, CMS/PL, Auto, HL), Technology Major Incident Management (TMIM), and Enterprise Incident Management (EIM) leaders and SMEs to drive incident ownership and resolution. Required Qualifications: 2 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Knowledge and experience with Consumer & Small Business Banking, Credit Cards, Personal Loans, Auto Loans, and/or Home Loans businesses, customers, products, services, processes and/or applications and systems. Excellent verbal, written, and interpersonal communication skills with demonstrated experience engaging and influencing stakeholders, and creating concise communications to senior leaders. Ability to work effectively, prioritize work, and meet deadlines in a matrixed and dynamic team environment, across all organizational levels with flexibility, collaboration, and adaptability. Strong organizational skills and independent judgment to identify and resolve problems. Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams) skills. Education in and/or experience with concepts of incident management, resiliency, and/or operational risk management. Job Expectations: Candidate must be based out of posted location and will be required to work in the office 3 days per week. This position will require on-call, after hours, weekends, and holiday work as needed. Posting Locations: Wilmington, Delaware Roanoke, Virginia Raleigh, North Carolina Charlotte, North Carolina Minneapolis, Minnesota Des Moines, Iowa St Louis, Missouri Dallas, Texas San Antonio, Texas Salt Lake City, Utah Phoenix/Chandler, Arizona Posting End Date: 29 Jan 2024 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets, proudly serves one in three U.S. households and more than 10% of small businesses in the U.S., and is a leading middle market banking provider in the U.S. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 47 on Fortune’s 2023 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. 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