IT Operations Engineer

Who We Are

Babylist is the trusted platform for millions of growing families. For over a decade, Babylist has been the technology solution for expecting parents and the community that supports them, expanding from baby registry into a full-service platform that helps parents make decisions with confidence, stay connected, and build happy and healthy families. Every year Babylist helps over 9M people make purchases through its registry, app, ecommerce shop, and comprehensive product guides. The Babylist ecosystem now includes Babylist Health, which provides access to products and services including insurance-covered breast pumps, Expectful, a new voice in health and wellness for pre-pregnancy through postpartum care, and The Push, a branded content studio that works with the biggest companies in the baby space. With over 59M monthly pageviews and 1.2M TikTok followers, Babylist is a generational brand leading the $88 billion baby product industry. To learn about Babylist’s registry options, editorial content, and more, visit www.babylist.com

Our Ways of Working

We have team members located across the United States spanning multiple time zones. This means we put in extra effort to make sure we connect and collaborate in ways that make sense for us. 

We know that personal connection is the foundation for the great work we do together. In order to build those relationships with team members in other cities, we meet with coworkers in person two times a year at a full company offsite and a departmental offsite. These offsites are expected of employees and are great opportunities to meet the people you work with every day and to do some of the work that is much more difficult to do virtually. This role is an onsite role at our Columbus, OH warehouse. You will be expected to be onsite Monday- Friday from 9am-5pm EST.

Our Tech Stack

• Okta
• JAMF/Intune
• Google Workspace
• Office 365
• Mimecast
• Macbooks / Windows Devices
• FreshService
• Cisco Meraki
• Koerber One WMS

What the Role Is

Babylist seeks an IT Operations Engineer to join our Corporate/Supply Chain IT & Security Team.  This team is responsible for the systems and endpoints that all employees use daily. Your primary function will be to support the Babylist warehouse (CBUS) Operations IT & infrastructure footprint, end to end. You will help configure, deploy, and maintain all connected devices onsite at our Columbus, OH, facility.  Additionally - you will help support the Corp IT Help Desk during the morning EST timezone. You will be a crucial player in ensuring the success of the continued buildout, deployment, and ongoing support for the Babylist warehouse. 

Who You Are

• You have a track record of providing exceptional end-user support for Windows and Mac OS devices, network printers, and Android wireless devices in a warehouse/distribution environment
• You can communicate effectively, often technical issues, to people who are not technical
• You are passionate and motivated to problem solve creative solutions
• You are detail-oriented and understand the value of minimizing errors
• You are committed to learning new technologies and processes and constantly seek ways to improve our service or make your job more efficient
• You value collaboration and working with a strong team. You are excited to support your team and pleased when they support you

How You Will Make An Impact

• Work closely with internal end-users to troubleshoot their Windows and Mac OS devices, Android OS wireless handhelds, printers, and associated applications
• As a key stakeholder, provide internal process refinement of internal IT Systems, processes, and procedures
• Improve, administer, and help maintain our Tech Stack listed below. Don’t worry—we will help teach you the systems you are not fluent in yet
• Manage Babylist’s hardware and its entire lifecycle
• Administer our core Tech Stack listed in this job post

Requirements

• Technical Requirements
  • 2-4 years of demonstrated Windows/Mac OS end-user support and troubleshooting
  • 2-4 years of demonstrated SaaS administration, as it relates to our Tech Stack 
  • Fluent interpersonal communication & collaborative skills
  • Asset/Inventory Management and associated hardware lifecycle management
  • Exposure to Google Suite of applications
  • Knowledgeable with Okta
  • Working knowledge of a WMS
  • Nice to haves - Cisco Meraki, Microsoft Intune, Koerber One (formerly HighJump WMS)
• Other Requirements
  
  • Onsite Requirements - Mon-Fri required on-site presence at our Columbus warehouse location (9am-5pm EST). Flexibility to come in at additional times when your support is critical.
  • Mentoring. You're comfortable and excited about helping others learn their craft.
  • Group dynamics. You should be well versed in effective group communication. As the saying goes: strong opinions, lightly held.
  • A hunger to learn from your peers and make their jobs easier. We like to learn from each other.

Why You Will Love Working At Babylist

• We invest in the infrastructure you’ll need to be supported and successful
• We build products that have a positive impact on millions of people’s lives
• We work at a sustainable pace which means work/life balance is a real thing here
• We believe technology and data can solve hard problems 
• We believe in exceptional management 
• We are an antiracist organization and doing the work to support differences of all kinds
• We offer competitive pay and meaningful opportunities for career advancement
• We have great benefits like company paid medical, dental, and vision, a generous paid parental leave policy, and 401k with company match
• We care about employee wellbeing with perks for physical, mental and emotional health, parenting, childcare, and financial planning

Babylist takes a market-based approach to pay, and pay may vary depending on your location. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location.

The estimated pay range for this role is $84,660.00 - $126,990.00

In addition, Babylist offers equity, bonus, and benefits, including company paid health, dental and vision insurance, 401(k) matching, flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies.

IMPORTANT NOTICE: Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All of our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses (@babylist.com), instant messaging platforms or unsolicited calls.

Salary : $84,660 - $126,990