Support Technician

Are you an analytical, no-nonsense technical problem solver?

Do you like providing support and service that benefits others?

Are you looking for a growth opportunity in a stable but growing organization that values your contributions?

As a Field Support Technician with BadgePass, your role will be pivotal in our success by helping to provide best-in-class hardware and software support to our customers.

Essential Job Responsibilities include:

· Troubleshooting, installation, maintenance, and repair of designated equipment including software and hardware devices.

· Performing hardware and software installations – both on-site and remote, as needed.

· Proactively scheduling and running inspections and service calls to customer sites.

· Keeping up to date on administrative responsibilities such as documenting support call details, updating internal service records, etc.

· Daily communications with customers to ensure resolution and proper follow-up.

· Maintaining tools and test equipment and ensuring they are properly calibrated.

· Providing an exceptional level of customer service

Qualified candidates must have reliable transportation and a clean driving record, be located in the greater Orlando area, and be willing to travel within a 2-3 hour distance for regular customer site visits and support calls. Must also be comfortable with providing remote technical support via phone and computer from a home office or from our regional office in Orlando.

About BadgePass

BadgePass is a software development company created to bridge the gap between identifying a person and managing what they do. We are focused on creating best-in-class software solutions and having the best team members possible along for the ride! We firmly believe that customers won’t love a company unless employees love it first, so we strive to create an environment that inspires our team members and allows them to translate their passion into incredible products and an unmatched customer experience.

Interested in joining the team? We’d love to hear from you! Please apply online here: https://go.cultureindex.com/p/05172017043043UDpSgj

Job Type: Full-time

Pay: $36,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: On the road