IT Field Service Technician

Job Description
BAE Systems is seeking a Field Service Technician NH South Nashua location to provide on-site Information Technology support to the ES Business. Must be able to provide strong proven customer service skills and ability to deliver a high-level user experience.

Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer/user locations. Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time. Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations.

PRIMARY DUTIES AND RESPONSIBILITIES:

Involved with the repair of equipment and components at field locations and customer sites. Provides routine to moderately complex support. Installs, operates, tests, troubleshoots, maintains, repairs and modifies equipment.

• Provide on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end-user community.
• Address Incident tickets to include break/fix issues.
• Provide mobile device support to include iPhone/ iPad/Blackberry/ Droid.
• Resolve printer issues namely toner replacement, paper jams, connectivity issues and printer maintenance.
• Update asset inventory via ticketing system database.
• Working knowledge and experience with Active directory.
• Provide desk-side assistance to executive staff.
• Writing and/or editing existing procedures.
• Basic network troubleshooting.
• Provide basic telephone support.

OTHER JOB RELATED INFORMATION: Excellent analytical skills. Ability to travel locally Adheres to standards as defined in standard operating procedures to ensure standardized support.

Required Education, Experience, & Skills

• High School Diploma and 3-5 year’s work experience or equivalent experience.
• Knowledge of MS office products
• Knowledge of Windows OS
• Excellent troubleshooting skills, hardware and software
• Ability to work well with others in a team environment
• Excellent proven communication skills: oral and written
• Ability to operate with some latitude for independent judgment and action required.
• Working knowledge with Online Ticketing Systems
• The ability to interface with Executive Management

Pay Information
Full-Time Salary Range: $54560 - $87340

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.


About BAE Systems, Inc.
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference. At BAE Systems, we celebrate the array of skills, experiences, and perspectives our employees bring to the table. For us, differences are a source of strength. We’re laser-focused on high performance, and we work hard every day to nurture an inclusive culture where all employees can innovate and thrive. Here, you will not only build your career, but you will also enjoy work-life balance, uncover new experiences, and collaborate with passionate colleagues.