What are the responsibilities and job description for the Guest Services position at Baileys Health & Fitness?
Role Summary
Create a fun, entertaining, engaging and safe environment for children. Provide excellent customer service upon drop off and pick up.
Primary Responsibilities and Tasks
- Provides a warm and friendly environment for all guests and members and their children.
- Recognizes all interactions are opportunities to provide good will and support member retention.
- Regularly promotes social events in and out of the club.
- Assists with daily cleaning responsibilities/maintenance of the club – capabilities must include, but are not limited to: walking, standing, bending and/or lifting arms over head for long periods of time, and the ability to lift up to 45 pounds.
- Attends all meetings and training classes.
- Ensures all children are checked in and out using the PsiPower software system.
- Removes all garbage and vacuum area at the end of shift.
- Reports to management any disciplinary issues or exception to Children’s Play Area Policy.
- Ensures method of payment for child is accurate and current.
- Arrives to work properly dressed and prepared to work on time.
- Complies with all policies and guidelines set forth in Employee Manual.
- Ensures all members check their children in and out.
Skills and Competencies
- Maintains a valid CPR certification.
- Able to communicate effectively verbally, nonverbally, and in writing.
- Able to concentrate for extended periods of time.
- Ability to use a computer for extended periods of time.
- Ability to bend and squat.
- Able to see and hear effectively to constantly maintain the safety of the Children’s Play Area.
- Comply with all policies and guidelines set forth in the Employee Manual.
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