Job Duties and Responsibilities:
Summary Role Description:
The Technical Writer also supports the organization and/or the customer by providing administrative support that includes editing and proof-reading work (manuals, reports, brochures or articles), presenting complex data in a clear and concise medium, and helping to meet deadlines.
Provides Support:
· Writes and edits technical documents including reference manuals and product manuals
· Writes and edits procedural documentation such as user guides and manuals
· Determines type of publication that will best serve the project requirements
· Coordinate efforts to solicit, collaborate, gather, organize and consolidate procedural approaches from around the organization.
· Creates or works with graphic designers to create diagrams, charts, and other visual aids to assist readers in understanding a product or process
· Plans writing processes and sets timelines and deadlines
Delivers Industry Leading Customer Service:
· Ensures every customer concern is addressed in a timely manner with a focus on customer satisfaction
· Approaches customer service with a long-term perspective that balances the needs of the customer and the company
· Pro-actively assists with assessing the needs for whom the technical and procedural documentation is intended; adjusts tone and technical terms used to meet those needs and to ensure understanding
· Gathers feedback from customers, designers, and manufacturers to improve technical documents
Ensures a Safe Work Environment:
· Champions Incident and Injury Free (IIF) environment for department
· Establishes tone and sets example for Safety Always attitude by ensuring that safety rules are followed, and that corrective action is taken when rules are broken
Education and/or Experience:
· Bachelor’s degree or minimum of 6 years related experience (and/or training)
· Construction background or experience is preferred
· Bi-lingual skills are preferred.
Skills:
· Proficient with Microsoft software programs such as Suite, Word, Excel, Outlook, and PowerPoint
· Ability to provide strong customer service
All candidates will be asked to provide work samples and references if interviewed.
EOE Disability/Veterans
Salary: $60,800-$76,000
Benefits:
Schedule:
Work Location: In person
Job Type: Full-time
Pay: $60,800.00 - $76,000.00 per year
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
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