IT Technician

 Summary

Provides software and hardware support, setup and troubleshooting for Baker Roofing Company. Provides support on a wide range of applications, hardware, and facilities.

Requirements

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

• Problem solving - The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

• Customer Service - The individual manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.

'• Oral communication - The individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.

• Quality management - The individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

• Planning/organizing - The individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

• Adaptability - The individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

• Dependability - The individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

• Safety and security - The individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

Minimum Qualifications

• Education – Dependent upon experience
• Years of Experience – 0 to 7
• Certifications – None required

Knowledge, Skills and Abilities

Knowledge:

• Proficient in Windows and iOS operating systems.
• Working knowledge of software, hardware, and peripherals
• Requires technical knowledge of the techniques and procedures of software and hardware support for multiple users and locations.

Skills:

• Must understand and preform installation, configuration and troubleshooting processes for software, hardware, and peripherals.

Abilities:

• Requires the ability to work independently or in team environment.
• Must be able to install, configure, maintain, and troubleshoot the hardware and software used at the Baker Roofing Company.
• Must have good communication skills to be able to communicate with both technical and non-technical users.
• The ability to manage difficult customer situations and respond to their needs.

Essential Functions

• New hire IT Orientation to include hardware and software setup, drive mapping, printer installation, and overview of network shares and IT policies.

• Installs, configures, maintains, and troubleshoots software, hardware and peripheral components (e.g. monitors, keyboards, printers and disk drives) throughout the Baker Roofing Company.

• Patch compliance

• Performs software/hardware upgrades as needed.

• Responds to software/hardware problems on site or over the phone.

• Investigates errors and determines resolution.

• Loads appropriate software packages such as operating systems, networking components and office applications.

• Assists in the customization and adaptation of existing programs to meet users' requirements.

• Provides updates, status and completion Information to manager and/or users, via voice mail, e-mail or in-person communication.

• Refers major hardware problems to service personnel for correction.

• Connects users to networks and provides initial training in facilities and applications.

• Administers e-mail and anti-virus systems.

• Assists in research and procurement of computer accessories and supplies.

• Performs other duties as assigned.

Physical Demands

Climbing, lifting (Must be able to lift up to 35 lbs. regularly, over 50 lbs. occasionally), walking, standing, installing, positioning, kneeling, and moving.

Work Environment

Occasional exposure to insulation and tight spaces.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.