• Repair and maintain small engines, 2 cycle lawn equipment, mowers, tillers, and other related vehicles and equipment.
• Responsibilities include diagnosing small engine problems, maintaining shop area cleanliness.
• Clearly explain (if called upon) to the customer’s satisfaction the diagnosis and repair of the machine in question.
• Maintain certifications stay current on all OPE standards & education.
• Demonstrate accuracy, thoroughness, expediency, improve and promote quality, and monitor your own work to ensure quality.
• Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly.
• Treat management and other employees with respect and contribute to building a positive team spirit.
• Follow instructions and promptly respond to management direction.
• Work with integrity, always upholding company values.
• Perform related responsibilities/accountabilities as required or directed.
• Begin each workday with a positive attitude by encouraging each technician to meet his daily and weekly goals.
• Work to develop a sense of “team” in the service department and across other departments.
• Perform repairs within the time parameters as established by flat rate time or billed time with proper diagnosis.
• Maintain an orderly and clean work area. Assist in keeping the entire shop clean and orderly.
• Establish and maintain a positive working relationship with employees, vendors, and customers
• Gain and maintain accuracy and thoroughness in computer operations.
• Study and review all relevant product repair updates.
• Report to the OPE Manager any hazards or faulty equipment.
• Meet with OPE Manager to discuss the weekly repair trends, comebacks, and service problems.
• Maintain a minimum 80% billable recovery rate.
• Must continually be able to lift and handle heavy loads up to 70 lbs.
• Must have good eyesight (correctable to 20/20) and normal hearing for diagnostics and troubleshooting equipment.
• Exhibit dependability and maintain high attendance standards.
• Basic computer skills
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Construction Management Skill
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