Veterinary Assistant

Veterinary Assistant Job Description
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Balanced Veterinary Care is a small and progressive holistic veterinary clinic residing in South Eugene. We provide cutting edge service to our clients and we are seeking a Veterinary Assistant that shares our scope. An excellent candidate for this position is highly motivated, outgoing, uptone and bright, and has a mission to provide exceptional service. This candidate has an infectious smile, finds multitasking easy and motivating and takes action in bringing their position to the next level. Balance Vet Care encourages all employees to become creative about helping the business grow. For example, creating a “Most Improved Pet of the Month” by tracking, contacting and taking photos. There is room for growth at Balance Vet Care. This position can expand with a person that is self motivated, task oriented and creative within Dr. Wright’s long term vision. This vision includes expanding service to the animals of our community and their people, by implementing a full service veterinary hospital and also through furthering education to the public and veterinary community at large. This position provides the right person with the opportunity to grow in a healthy environment.

Attention to detail, time management, self motivation, proper grammar, clear and concise communications, organization, thoroughness, and cleanliness are examples of skills that would make one successful in this position. Presentation is important as the Veterinary Assistant represents Dr. Wright and the clinic while they assist and provide one-on-one care with our patients. Balance Vet Care practices professional business attire. The ideal candidate for this position has a strong passion for service, practices a holistic lifestyle including nutrition and a thinking-outside-the-box approach to life for themselves, their pets and their community.

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Roles & Responsibilities:

• Excellent communication skills and a bright, happy, outgoing attitude are a must!

• Provide excellent customer service

• Greet patients (pets and owners)

• Check-in patients, take the pets weight and picture

• Check-out patients, schedule follow-up appointments and collect payments if needed

• Teamwork approach

• Assist Dr. Wright during physical exams

• Type Dr. Wrights notes & follow-up with the patient regarding the doctor's recommendations.

• Record owner/pet history

• Process lab samples

• Discuss food/diet with Owner & begin troubleshooting inflammation causing items

• Provide client education as trained by Dr. Wright

• Follow up with clients and maintain communications

• Responding to vet assistant voice messages, emails and faxes within the business day

• Conducting vet assistant appointments without the Veterinarian present for appropriate procedures like administering vaccines, blood draws & placing catheters.

• Make & answer phone calls with professional phone etiquette

• Communicate lab results to the client

• Stock exam room, mobile box & supplements on the shelf

• Inventory check & update in database

• Note the ordering spreadsheet when we are running low on a product

• Take Instruction from the Doctor & Office Manager

• Efficiently learn and use electronic medical software (EVET) to: register patients/pets in computer system, enter treatments, medical records, communications, data entry, schedule appointments, process payments, generate reports, etc...

• Clear and concise verbal, written, and electronic communication skills

• Making copies and sending faxes via paper and electronic

• Handling problems, ie: difficult client, paper jam in copier, vacuum clogged, an appointment runs over, etc...

• Adapt to small office tasks as needed

• Sanitizing, cleaning & tiding of exam room between clients

• Sanitizing, cleaning & tiding of the clinic in morning/evening

• Empty trash daily

• Wash linens onsite

• Prioritize to timely complete tasks and projects

• Supplement & pet food order fulfillment

• Compound supplement formulation production - Dr. Wright creates specific formulations with multiple ingredients for clients that this position fulfills

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Confidence & Experience in:

*Lack of experience should not keep one from applying.

• Veterinary Assistant. - 1 year

• Administering vaccines, drawing blood & placing catheters. - 1 year

• EVET knowledge is helpful but not required. EVET is our scheduling and patient database software.

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Requirements:

• Excellent communication skills and a bright, happy, outgoing attitude are a must.

• Love, appreciation and the desire to help animals (and their people).

• Teamwork approach.

• Working knowledge of English language as this candidate will be responding to emails.

• Knowledge of basic computer operation and word processing.

• Knowledge of basic office equipment, ie: copier, fax, phone, etc...

• High School Diploma or equivalent

• Must be willing and able to complete tasks effectively in a busy and sometimes distracting environment; ability to prioritize is essential.

• Able to lift and move 45 pounds with ease.
• Covid-19 Vaccinated

This position is full-time at 30-40 hrs/week. Pay is dependent on experience and averages between $14.00 - $17 per hour to start plus bonuses. If you meet the criteria, please respond to this listing and include a cover letter, resume and at least three professional references. DO NOT CONTACT OR STOP BY OUR OFFICE. DUE TO COVID, WE ARE OPEN BY APPOINTMENT ONLY. If you do contact our office, you will automatically be removed from our candidate poll.

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Job Types: Full-time, Part-time

Pay: $14.00 - $17.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
We are exceeding the guidelines shared by the CBC, WHO and the OVMEB. We have built 30 minutes time between clients to sanitize. Part of our sanitizing procedure is opening our bay door to allow for total air flow. All temperatures checked before entry.

Application Question(s):

• Are you competent when administering vaccines and drawing blood? Please explain. Thank you!

Education:

• High school or equivalent (Preferred)

Experience:

• Veterinary Experience: 1 year (Preferred)

Work Location: One location