Intern - Technology

Technology Intern

Duration: June 3^rd to August 9^th

About Baldor Specialty Foods

Since our beginnings as part of the iconic Greenwich Village retail store, Balducci’s, Baldor has maintained its original promise – curate and deliver the best ingredients from around the world. For 25 years, we have served the food industry using cutting edge logistics to create a seamless customer experience. Our commitment to service and quality has made us the first choice in distribution for a diverse list of industry leaders that includes hotels, restaurants, county clubs, hospitals, and in the last seven years Baldor has achieved consistent double-digit growth in addition to geographic, category, product, and channel expansion.

Internship Description:

We are seeking a motivated and detail-oriented intern to join our technology team at Baldor Food. As an IT intern, you will have the opportunity to gain hands-on experience in developing and learning useful skills within the full technology spectrum from helpdesk issues to development work.

Responsibilities and Duties:

• Desktop maintenance throughout the lifecycle of equipment (procure, deploy, inventory, manage, protect and dispose)
• Manage service desk tickets and meet the SLAs defined by the business.
• Support the 24/7 nature of the business by working weekends, holidays and events.
• Communicate with computer users on status of issues and understand the needs they have in relation to technology.
• Install computer images in compliance with company policy.
• Exceed the expectations of the end users while resolving their technology issues.
• Troubleshoot all technology-related problems and bring issues to a successful and timely resolution.
• Train staff in proper procedures and appropriate use of systems, software and hardware to ensure conformity, stability and simplicity.
• Assist in maintaining proper expenses for IT equipment and services.
• Consolidate and simplify any systems and processes where it makes business sense and where efficiencies can be gained.
• All other duties as assigned by management as company needs may dictate.
• Coach, teach and mentor.
• Are consistently on time and present for their shifts.
• Can be relied upon to fulfill their duties with minimal supervision.
• Understand the importance of reliability in a team environment.
• Support AHC culture by promoting “Friendly, Positive, and Focused on Excellence.”
• Protect the legal, financial, and moral well-being of Advanced Health Care
• All other duties as assigned.

Job Qualifications:

• Highly organized to keep help desk tickets up to date and closed out in a timely manner.
• Experience in hardware, software, and network troubleshooting, or equivalent training and/or education are necessary.
• Customer service training and/or experience are beneficial.
• Ability to handle confidential information in an appropriate manner.
• Customer interactions should be handled with diplomacy and tact.
• Ability to work independently or in a team setting is necessary.
• Ability to learn and support new and fast-changing technologies.
• Familiarity with a wide range of standard office automation products
• Flexibility to work a variety of shifts, including overtime, with minimal notice.
• CompTIA A Certification or equivalent training preferred.
• Proficiency with Windows 10, MAC and IOS devices preferred.
• Prior experience with ticketing systems and help desk tools preferred.
• Certifications in relevant IT products and technologies (e.g. Network , Server and Security ) preferred.

Physical Requirements:

• Regularly required to walk, sit, stand, bend, reach, lift up to 20 pounds, and move about
• Ability to communicate effectively, both orally and in writing.

#LI-KZ1

#LI-Onsite