Club host

Job Summary :

As a Players Club Host at Bally's, you will support the Company’s Marketing department, including but not limited to, Direct Mail, Promotions, Events and Call Center.

Essential Functions :

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements, Company initiatives, and organizational goals
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Attract, develop, and retain new player patronage through personalized service
• Assist in evaluating the casino’s host performance initiatives
• Greet and host customers, maintaining a high standard of courtesy, friendliness, and hospitable attitude
• Arrange Direct Mail, Promotions, Events for Player's Club Members
• Assist with phone solicitation
• Perform other duties as assigned

Qualifications :

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must have a high school diploma or equivalent
• Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit / Player Services transactions as well as all Illinois Gaming Board regulations
• Must be proficient in the entire Microsoft Suite and must be knowledgeable with casino computer systems
• High-level public relations and customer service skills are required
• Excellent written and verbal communications skills are required
• Must have a working knowledge of table games and slot machines
• Must be able to work weekends, weeknights, and holidays

Physical Demands :

• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Occasionally lift and or move up to 30 pounds

Work Environment :

The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.

What’s in it for you :

• Competitive Salary with annual performance bonus
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K) / Company Match
• Employee Stock Purchase Plan
• Access Perks and Childcare discounts

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position.

LI-BS1

Last updated : 2024-03-04