Coordinator - Hotel Group Sales

Essential Functions:

• Develops, maintains a Service Culture that ensures the delivery of Superior internal/external guest service by all team members
• Responsible for the selling, planning and coordination of catering and event services.
• Responsible for all aspects of the event from conception, planning, inter-department communications for execution of the event and post event follow-up.
• Will assist the Sales & Catering Manager with the following target markets as assigned: Casino Functions, Trade Shows, Social, and Wedding and Corporate events in conjunction with various other markets.
• Management of Personal Account base and Event Calendar.
• Provide tours of the facility (events center, hotel and casino property).
• Plan all aspects of the events including and not limited to set up, food and beverage, décor, AV, set up and tear down and billing procedures.
• Prepare all written inter departmental correspondence necessary to execute the event i.e.: Banquet Event Orders (BEO), contracts, proposals, billing instruction, changes, special needs, etc.
• Prepare and provide reports, sales projections call reports, and special projects.
• At the discretion of the Director of Hotel Operations and/or the Sales & Catering Manager attends events booked by you to assure client satisfaction.
• Provide input as part of the Sales team regarding revenue forecasts, budgeting, menus, packages, industry trends, marketing, advertising and programs.
• Details catering events with client by getting menus, room set-ups, guarantee number, payment, etc.
• Attends daily and weekly sales/revenue/BEO meetings as directed by the Director of Hotel Operations.
• Monitors room blocks and pick-ups for all groups through rooming lists and cut-off dates for all bookings.
• Ensures department adheres to all regulatory, departmental and company policies and procedures.
• Knowledge of all promotions and events.
• All other duties as assigned.

Non-essential Functions:

Education & Experience:

• High School graduate or equivalent

Knowledge, Skills & Abilities:

• Excellent customer service skills
• Excellent written and verbal communication skills
• Strong administrative, organizational and decision making abilities
• Able to work varied shifts – i.e. days, nights, weekends, & holidays
• Minimum 1 year of experience in selling group room blocks, catering and conference center sales or public facility management with a strong background in culinary operations, banquet food production and ability to effectively engage in sales lead generation.
• Knowledge of hotel revenue management procedures for sleeping rooms and banquet forecasting

Physical Requirements:

• Physically mobile with reasonable accommodations
• Respond to visual and aural cues
• Operate in mentally and physically stressful situations

Environmental Working Conditions:

***Pass a company background investigation***

Experience

• 1 - 2 years: *Minimum 1 year of experience in selling group room blocks, catering and conference center sales or public facility management with a strong background in culinary operations, banquet food production and ability to effectively engage in sales lead generation.*Knowledge of hotel revenue management procedures for sleeping rooms and banquet forecasting.

Education

• High School or better