What are the responsibilities and job description for the Valet Manager position at Bally's?
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
- Supervises the valet department and is responsible for the efficient and professional demeanor of the cast members who work in valet.
- Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
- Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s
- Allocates funds, authorizes expenditures and assists in planning budgets for departments.
- Requisitions supplies and equipment.
- Inspects public access areas and outside grounds for cleanliness and appearance.
- Accurately uses proper telephone techniques and etiquette.
- Answers patrons’ complaints and resolves problems.
- Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
- Ability to relate effectively in one-on-one situations with guests and other members of the company.
- Be completely knowledgeable about all Bally's Shreveport programs, promotions, activities and functions.
- Perform tasks outlined on daily checklist.
- Must carry out safety and emergency procedures including, but not limited to fire, crowd,
- Must operate and control computer terminal.
- Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
- Must interact with guests and other employees in a courteous, empathetic and discreet manner.
- Supports and maintain Bally's Shreveport courtesy guidelines for guests and employees.
- Promotes outstanding guest relations.
- Supervises the storage, inventory and distribution of uniforms for the Bellmen and Valet.
- Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES: Manages subordinate supervisors (lead valet attendants) who supervise valet attendants and clerks in the Valet Department. Is responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees: planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Also supervises Bell Staff.
ADDITIONAL DUTIES/JOB DIMENSIONS: Regular attendance in conformance with standards, which may be established by Eldorado from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Bally's Shreveport Attendance Policy. Due to the cyclical nature of the hospitality/entertainment industry, employees may be required to work varying schedules to reflect the business needs of the property. Upon employment, all employees are required to fully comply with Bally's Shreveport policies and procedures for the safe and efficient operation of Company facilities. Employees who violate Company policies are subject to disciplinary action.
QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
OTHER SKILLS and ABILITIES:
Ability to obtain the appropriate work authorization per gaming regulations required.
Ability to work in a drug free environment and pass a chemical dependency test as required.
Ability to type 25 words per minute.
Ability to perform basic arithmetic including use of percentage.
Ability to inspect areas of responsibility.
Ability to stand and sit for undefined periods of time.
Ability to read and write effectively including maintaining filing system.
Ability to communicate clearly and effectively with the guests regarding any aspects of the casino/hotel operation.
CERTIFICATES, LICENSES, REGISTRATIONS: Valid Driver’s License with driving record acceptable to the organization insurance carrier.
PHYSICAL DEMANDS: The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of the Job, the employee is regularly required to stand; walk, run, talk, and hear. The employee id frequently required to use hands, reach with hands and arms; climb or balance; stoop, kneel, and crouch. The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by the job description include close vision, distance vision, peripheral vision and depth perception. Must be able to drive a vehicle with standard and automatic transmissions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be enabled individuals with disabilities to perform the essential functions.
While performing the duties of the Job, the employee is regularly exposed to moving mechanical parts; fumes or airborne particles; outside weather conditions and vibration. The employee is frequently exposed to wet and/or humid conditions, extreme cold and heat. The employee is occasionally exposed to toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually loud.
ADDITIONAL DUTIES/JOB DIMENSIONS:
Regular attendance in conformance with the standards, which may be established by
Bally's Shreveport from time to time is essential to the successful performance of this position.
Valet Clerks with irregular attendance will be subject to Bally's Shreveport disciplinary procedures.
Due to the cyclical nature of the hospitality/entertainment industry, Valet Clerks may be
required to work varying schedules to reflect the business needs of the property.
Upon employment, all Valet Clerks are required to fully comply with Bally's Shreveport polices
and procedures for the safe and efficient operation of Company facilities. Valet Clerks
who violate Company policies and procedures are subject to disciplinary action.
OTHER: Must possess ability to manage, organize, and move a large number of vehicles and guests in professional, safe, and friendly manner.
