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POSITION PURPOSE : The Customer Service / Order Processing Coordinator is responsible for serving as a point of contact for the customer service needs and sales order needs of the custom coil department of BAC.
The coordinator aids representatives in processing new unit and part orders and changes to part orders. The value stream starts at order entry and ends when the equipment / components are delivered to the customer.
Ensure that timely and accurate information is communicated with the customer. They will learn the sales operations process and they will participate in weekly forecast meetings.
They will manage the e-mail in boxes, sales order inputs, and various correspondence & administrative tasks. The coordinator will participate in improvement projects to improve service level and process efficiencies.
PRINCIPAL ACCOUNTABILITIES :
This position will interact with internal and external customers, representatives, and the manufacturing plants. WORKING CONDITIONS The working environment is typical of an office working environment including extended periods sitting with periodic standing and walking.
Lifting is limited to less than twenty pounds. Limited travel 10%. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Last updated : 2024-05-12
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