Universal Banker - Operations Leader

There are many things to consider when deciding on your next employer. Do you want a job where you earn a paycheck? Or do you want a CAREER with a company that values their employees as well as the communities that they are in? At Cadence Bank we are more than just a work place. We are a company that prides itself on values and the people that we employ. Start your search for a career with our company!

Cadence Bank: A distinctive beat. A unique rhythm. A synchronized harmony.

Cadence Bank strives to innovate by promoting fresh ideas, making technology accessible, and combining high tech with high touch. We take the time to discover our customers' needs and pain points, which provide the opportunity to build long-lasting relationships that work. We're a regional bank, so we're small enough to offer personal attention, yet we're large enough to offer big bank services. We celebrate our home, our neighbors, and the diversity we represent. We share common goals and situations. We embrace each other as valued team members. And we bring the best people forward.

As a Universal Banker - Operations Leader, you will provide best-in-class service by processing routine to advanced banking transactions while also serving as the lead bank operations specialist within the branch. Through relationship building, you will ensure a superior customer experience and help lead other associates in creating a differentiated service environment. In addition, you will offer the best and most appropriate personal or business financial products and services along with educating your customers on alternative and convenient transaction channels. All Universal Banker team members will be cross-functional in a universal banking model to assist clients with a myriad of needs.

Functions:

• Do Right by accepting and accurately processing a variety of financial transactions for customers, including typical consumer and business transactions, i.e., cashing checks, processing checking and savings account withdrawals and balancing duties, while seeking opportunities to further develop customer relationships and identify sales opportunities; utilizing basic sales techniques to deepen existing customer/prospect relationships, i.e., new accounts and products that properly fit the need of the customer.
• Embrace We by setting the example for a superior customer experience and by leading the operational duties needed to maintain operational excellence and compliance within a bank branch.
• Own It, leading other associates by example to meet individual sales/referrals and activity objectives.
• Introduce Fresh Thinking by educating customers on alternative channels and technologies that provide value and convenience.
• Manage day-to-day branch operations to ensure efficiency and compliance with operational and security policies.
• Provide guidance and training to branch personnel on operating problems, handling of exceptions, adjustments, and sales.
• Supervise all branch operations.
• Assist with branch staff scheduling.
• Support the branch management routines by adopting and modeling the Cadence Vision sales and service process.
• Maintain responsibility for cash drawer and follow proper balancing procedures.
• Review and maintain knowledge of products, fees and policies and stay current on offerings for product suggestions for consumer and small business lines of banking.
• Open and process simple consumer and basic small business deposit accounts, providing appropriate solutions/services to businesses for managing their cash flow.
• Explore the customer's financial needs, recommend other bank services and, when appropriate, refer customers within the branch or to other departments.
• Demonstrate compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
• Create a positive impact within the communities you serve by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.

Qualifications:

• High school diploma required; college coursework preferred.
• Previous banking or demonstrated sales experience in business, retail or other industries.
• Demonstrated experience related to bank operations, management or operations adherence preferred.
• 1-year cash handling experience in a banking or retail environment preferred.
• Foundational knowledge of sales and service techniques with consumers and small businesses in a structured, goal-based environment preferred.
• Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.

This position does NOT require S.A.F.E. registration at the time of employment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.