SUPERVISOR

Description

Mission: Treat every guest as if they are a guest in your home.

Motto: Perfect, Fast, Every time.

As Bandana's continues to grow, we must remember to always remain consistent which is why we really focus on our training program.

Operation Values:

Take care of your employees!

Proper orientation

Proper training

Treat them with dignity and respect

Hold them accountable to perform to the standards

Take care of your guests!

Great food, make to specifications

More than just good service Great hospitality

To provide our guests an outstanding experience in a clean and friendly environment!

Our Commitment:

We are committed to creating guest loyalty by providing the highest quality food and service.

We are committed to training and developing our people.

We take pride in our appearance, and image in the community.

We have fun and do the right thing for our team members and guests.

We are committed to making money in an honest and ethical manner

Qualifications

Food Production:

Can ensure that all menu items are correctly made to recipe and presented in an attractive manner. Utilizes proper serving guidelines and carryover procedures.

Has knowledge of and is capable to forecast food production and implement the Food Production system.

Has a working knowledge of all recipes, products, production procedures and timing.

Follows opening and closing procedures. Conducts stripping of coolers.

Correctly receives and stores all product to ensure quality and freshness.

Guest Satisfaction:

Assists in ensuring guests satisfaction when dining in the restaurant, with the purpose to increase guest count and build sales.

Helps create an environment of hassle-free convenience for the guest when dining in the restaurant or picking up a carry out order.

Ensures that catering guidelines are followed.

Ensures that take-out guidelines are followed.

Helps all employees to focus on the guests experience as our judgment of operational excellence.

Spends some time with guests discussing theyre dining experience and make decisions based on guests needs.

Leads by example, greeting of guests with a warm and sincere smile.

Ensures that guests are acknowledged by staff when entering the restaurant with, Welcome to Bandanas.

Ensures that guests are acknowledged by staff when leaving by saying, Thanks, Have a good day. Please come again, or Nice seeing you.

Complaints are handled to satisfy guests.

Management is visible to guests during all meal periods.

Sanitation and Safety:

Maintains Health Department and Company sanitation policies and procedures to ensure that all food is free from contamination and illness-causing bacteria. Communicates these standards effectively to employees.

Has/Will obtain(ed) ServSafe Certification.

Maintains cleanliness in accordance with company standards. Responsible for sanitation of inside and outside environment.

Maintains equipment in proper operating condition.

Follows Company Safety Program and assures OSHA standards are being practiced and maintained.

Is able to react to an emergency situation in a calm and methodical manner. Able to assist guests and employees in emergency situations.

Administration:

Can correctly complete all daily paperwork relating to each shift.

Responsible for making sure company cash control guidelines are followed.

Ability to participate in accurate physical inventory of food and non-food items.

Complies with all corporate, government and insurance reporting procedures.