What are the responsibilities and job description for the Cash Applications Specialist position at Bandwidth?
Who We Are:
Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60 countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
The Cash Applications Specialist will primarily focus on posting various cash receipts, including ACH, wire, lockbox, paper checks, in the ERP systems, along with customer refunds, NSF, adjustments, weekly auto pays, and reconciling customer balances to the several Billing systems. This person will also assist the Billing and Collection teams with customer inquiries to track payments and help resolve discrepancies.
What You'll Do:
- Reconcile and accurately post and apply receipts into multiple systems from online lockbox reports, ACH/Wires, credit cards and paper checks according to the customer’s remittance
- Research unidentified receipts using internal sources, written communication or phone inquiries to determine appropriate recording of receipts
- Manage auto pay accounts through ACH and credit card processors
- Respond to tickets from the Billing Team regarding customer inquiries
- Reconcile multiple billing systems to the accounting system AR sub ledger
- Research and resolve customer account issues
- Assist with reviewing aged accounts receivable reporting
- Maintain receipt records, files and documentation
- Assist various departments with questions regarding receipts
- Verify and communicate to business partners when customer deposits have been received
- Work on cross functional teams for special projects
- Effectively communicate to peers and management in regards to work tasks and deadlines
What You Need:
- Associates or bachelor’s degree in Accounting/ Finance
- 1-3 years of pervious cash applications, accounts receivable and/or billing experience
- Intermediate Excel skills
- Analytical, detail-oriented and organizational skills.
- Must be able to multitask on a day-to-day basis.
- Data entry, documentation, problem solving, and reporting skills.
The Whole Person Promise:
We make a “Whole Person” promise to our team. You can have both meaningful work PLUS a full life at Bandwidth. We focus on accomplishing our mission as “whole people.” That means we take care of our people—in body, mind, and spirit.
- Health: We pay 100% for benefits coverage including Medical, Dental, Vision, Prescription, Life, and Disability. Generous paid time off (PTO) policy including paid parental leave, EAP and 401K match.
- Fitness: 90-minute fitness lunch with a paid gym membership for workouts. On-site cardio gym, locker room/showers, classes, and sponsored sports and leagues. Nutritionist and personal trainer on-site.
- Volunteer: We have a program dedicated to providing volunteer opportunities to employees, BandwidthCares.
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