What are the responsibilities and job description for the Salesforce Administrator position at Bandwidth?
Who We Are:
Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60 countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.
At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband
What We Are Looking For:
Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.
Bandwidth is seeking a service-orientated Salesforce Administrator eager to roll up their sleeves and support our continued success. We offer a dynamic and challenging environment in which you will apply your detail-oriented technical and analytical skills, aiding the continued growth and adoption of our Salesforce platform in support of the assigned goals of the company.
What You'll Do:
- Providing Tier 2 Support to End-users and analysts
- Developing system processes and flows based on new or existing business processes
- Integrating new software packages
- Managing users, data, and security
- Creating and modifying reports and searches
- Documenting customizations and processes
- Responsible for maintaining SOX/ISO compliance.
- Supporting audit requests as needed
What You Need:
- 2 years of Salesforce administration experience within Sales Cloud.
- Ability to multitask in a fast-paced environment
- Acute attention to detail
- Basic relational database knowledge
- Ability to break down complex problems into manageable objectives and deliverables
- Excellent communication skills (verbal & written)
- Self-motivated and with the ability to work independently and in team environments.
Bonus Points:
- 1 or more Salesforce Administrator certifications, advanced certifications preferred
- Degree in IT / IS or related field
- Agile development or delivery experience
- Experience with:
- SOQL, SOSL, REST web services, Visualforce/APEX, and Lightning
- Salesforce CPQ, Marketo, Salesforce Service Cloud
The Whole Person Promise:
We make a “Whole Person” promise to our team. You can have both meaningful work PLUS a full life at Bandwidth. We focus on accomplishing our mission as “whole people.” That means we take care of our people—in body, mind, and spirit.
- Health: We pay 100% for benefits coverage including Medical, Dental, Vision, Prescription, Life, and Disability. Generous paid time off (PTO) policy including paid parental leave, EAP and 401K match.
- Fitness: 90-minute fitness lunch with a paid gym membership for workouts. On-site cardio gym, locker room/showers, classes, and sponsored sports and leagues. Nutritionist and personal trainer on-site.
- Volunteer: We have a program dedicated to providing volunteer opportunities to employees, BandwidthCares.
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