IT Manager, Technical Services (Systems)

Description

About BFSFCU:

Bank-Fund Staff Federal Credit Union (BFSFCU) is a full-service financial cooperative that was organized and chartered in 1947 as a convenient place for employees of the World Bank Group and International Monetary Fund and their families to save and to obtain credit. Located in Washington, DC, BFSFCU maintains three full-service branches in downtown as well as a full-service Lending Center near Farragut West metro station.

Summary:         

Responsible for the management of all activities pertaining to the operation of the online member data processing system, the electronic document management system and other assigned systems.  Develops and directs strategic and operational plans and participate in the planning, budgeting and financial oversight for the Systems Department. Provide coaching and feedback to team members to promote excellence in everyone.

Responsibilities:

• Manages the operation, performance optimization and maintenance of the online member data processing system, the electronic document management system, Loan Origination Systems, the MCIF (member/client information file) & CRM (client relationship management) systems.  For systems & processes designated as essential, ensures there is appropriate redundancy and geographic separation of physical systems and data.

• Ensures the timely completion of scheduled processes, including data and report distribution, system back-ups, electronic archival storage and general system administration.  Ensures all policies and procedures pertaining to record-keeping requirements are followed.

• Ensures computer operations schedules and recurring activity lists are utilized as a device to confirm essential processes are performed as scheduled and output is distributed on a timely basis.

• Ensures operating systems and applications are maintained at current and supported versions, and coordinate the planning, testing, and implementation activities associated with deploying upgrades and enhancements.  Facilitates the timely application of vendor-provided patches and security enhancements.

• Supervises all positions in the Section and oversees all work processed by those positions. Promotes individual and team training opportunities to facilitate the professional and personal development of staff.

• Conducts performance evaluations for supervised staff, interviews prospective staff members, and makes recommendations for the hiring, promoting, transferring, compensating and disciplining of supervised staff.

• Ensures the staff of the Section is cross-trained to key activities and responsibilities in order to maintain uninterrupted operations in the event of absence by one or more staff members, or the need to operate effectively in a business continuity environment.

• Ensures the staff of the Section are trained and coached to provide superior customer service to the staff of the organization.  Actively supports the IT Service Desk function by facilitating resolution of Tier-2 and Tier-3 issues.  In partnership with the Service Desk Supervisor and Manager, Network Solutions, routinely reviews management and user satisfaction reports to ensure Service Desk service requests are acted upon and resolved on a timely basis in accordance with established Operational Level Agreements (“OLA”) and Service Level Agreements (“SLA”).

• Establishes a schedule to produce on a regularly scheduled basis a series of relevant metrics that measure the effectiveness, productivity and performance of the Database Solutions Section.  Utilizes metrics which measure the contribution of the Section toward the achievement of corporate goals and objectives.

• Ensures full compliance with the laws, regulations and requirements of the relevant Internal Revenue Service, NCUA, US Treasury and all other regulatory bodies.  Meets or exceeds mandatory deadlines for reporting data to and/or responding to queries from those agencies and bodies.

• Establishes and maintains an effective working relationship between the Section and the Risk Management Department, the Records Management Section, the Internal Audit function and all other internal entities charged with ensuring compliance and best practices.

• Develops effective working relationships and communication channels with key vendors to facilitate the ongoing support, maintenance and enhancement for those systems under management.  Coordinates the timely reporting of system deficiencies, enhancement requests and other issues, and tracks the status of outstanding issues and ensuring successful resolution. 

• Ensures appropriate procedures are in place to create and store securely complete data and system backups of the systems under management.  Facilitates the placement of encrypted backup media and key recovery materials to appropriate off-site storage facilities. Ensures awareness of and adherence to all corporate policies pertaining to record keeping, retention periods, frequency and redundancy of back-ups, and duration of off-site storage.  Ensures a data base of applicable records is maintained and that it contains daily updated information pertinent to the content and location of all Credit Union-owned backup media.

• On an on-going basis, ensures the systems, interfaces and communication facilities under supervision can be completely rebuilt and restored on an equivalent system at an alternate facility.  Manages the mandatory participation of supervised staff in periodic tests of the Information Services Recovery Plan, and be responsible for the recovery of all systems under management and for attaining the test objectives set forth by the General Manager, Information Technology.

• Develops and regularly maintains written policies and procedures for all processes and activities under management and authority to include the creation and maintenance of detailed, validated documentation for the rebuilding of each system and the restoration of data to the most recent point-in-time backup feasible.

• Positions the members of the Section as active application advocates, promoting awareness of the capabilities of systems under management and facilitating the most effective and productive use of those systems. Partner with the Training Section to develop diverse training and education opportunities for staff to improve their workflows and processes through the utilization of information system resources.

• Oversees and participates in the development of products and services that utilize the information and communication resources available via the systems under management and the Credit Union’s network infrastructure.  Ensures all applications and interfaces developed are in accordance with internal standards and controls, that source code is properly secured, and that appropriate documentation is produced and made available.

• Successfully participate in annual Information Security refresher training. Comply with the Information Security Policy, including the immediate reporting of unusual or suspicious activity to management and the Information Security Officer. Follow all procedures to protect company computers from viruses, and to maintain the security and confidentiality of Credit Union data. 

• Participate in annual Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) training and demonstrate knowledge and understanding of the BSA and OFAC, including the immediate reporting of unusual or suspicious activity to the Risk Management Department.  Undertake additional training specific to daily responsibilities and as required to ensure continued compliance with all applicable regulations.

• Ensure the Credit Union’s safe harbor protections as allowed by the BSA.  Understand that if confronted with knowledge of existence of a Suspicious Activity Report (SAR), an obligation exists to preserve the confidentiality of that SAR, as well as any information that may reveal the existence of a SAR.  Maintain awareness of, and immediately report to the Compliance Officer, any unauthorized disclosure of a SAR, or unauthorized disclosure of information related to a SAR. Understand that failure to do so is a violation of federal law and may lead to both civil and criminal penalties for SAR disclosure violations.

• Ensures the General Manager, Information Technology (or the Chief Information Officer in his/her absence) is informed about important issues or unusual circumstances pertaining to the operating environment and/or any of the key systems under supervision.

• Is available at all times to be contacted by a mobile communication device, and as needed provide telephone support or report to the Credit Union.

• Maintains a professional, positive attitude at all times. Serves as a role model for employees.

• Demonstrate commitment to the Credit Union’s Service PACT philosophy.

• Undertakes other work-related duties as assigned by the Chief Information Officer.

Requirements

Minimum Qualifications: 

Education: 

• B.S. degree in information systems or equivalent combination of education and experience.

• Master degree in information systems, preferred.

Experience:

• Five to Seven years of technology/systems or analytical experience in a financial institution preferred.

For internal purposes, this position is graded as Exempt-15.