Retail Branch Manager

Description

Job Purpose

A Retail Branch Manager oversees the operation of one bank location while supervising retail staff, providing superior client experience, promoting bank services in the community to current and prospective clients, leading business development goals and objectives and promoting the bank’s community involvement activities. Responsible for the development and growth of the retail branch’s key drivers to include growth of branch deposits, loans, net income, operating budget, and development of team members. Branch Managers are expected to drive branch performance results through strong individual sales performance in addition to coaching and leadership, ensuring the team meets and exceeds branch goals and business development, quality of work, and client experience goals while maintaining an operationally efficient and compliant branch.

Essential Functions

Core Responsibilities

• Attains individual and branch performance goals for loan volume, deposit growth, referrals, business development and client experience performance.
• Prospects for new clients and cultivates existing relationships to increase profitability and reduce costs.
• Prospects new clients by making outbound calls to solicit new business and promote brand awareness.
• Prospects new and existing clients to identify their financial goals and ways of reaching those goals.
• Responsible for the overall leadership of branch activities, including but not limited to, business development, sales and service, credit, community leadership, compliance standards and facilities management.
• Performs all daily activities of running a branch including operating a teller drawer, opening accounts, process work, etc.
• Embraces, executes, and provides coaching on retail initiatives promoted by Retail Banking Director.
• Completes documents for opening checking and savings accounts, certificates of deposit, Individual Retirement Accounts, safe deposit boxes, and debit and ATM cards.
• Processes overdraft and return items according to bank procedures.
• Orders credit reports, background checks, reference checks, and other information as needed.
• Protects the privacy and confidentiality of clients and team members.
• May open and close office by following established security procedures.
• Provides back up to teller line and new accounts as needed.
• Performs and/or supervises teller functions, balancing ATM, selling traveler’s checks and money orders, CDs, IRAs, new accounts, savings bonds, and credit card advances.
• May be required to be on call to answer ATM servicing calls or security alarms at night and on weekends.
• Provides personalized banking services to current and prospective clients, consistently seeking to expand client relationships and provide the highest-level client experience through business development and activities.
• Analyzes credit and financial information for processing of loans and other bank products for client to ensure applicable lending policies and procedures are followed.
• Assists in review of products and services to maintain competitive products.
• Represents the bank in community events to promote awareness of Bank Iowa.
• Prepares reports for management as required.
• Assumes overall responsibility for operational duties such as various reports, maintenance of records, supplies, management and oversight of security activities, training, and documentation, enforcement of bank policies as they relate to security, service, and operations, and projects or assignments.
• Follows up on referrals from other team members to generate new business.
• Provides superior client experience to all clients of the bank.
• Resolves client complaints and answers clients' questions regarding policies and procedures.

Supervisory Responsibilities

• Manages and assigns work to retail staff including Tellers, Customer Service Representatives, and Personal Bankers.
• Interviews and has input on hiring team members.
• Supports team members development by focusing on their innate talents and developing those into areas of strengths.
• Responsible for training, communication, and development of retail branch team members.
• Ensures the positive communication of all policies and procedures.
• Ensures team members are properly trained to perform their job responsibilities and expectations.
• Champions retail initiatives, operational changes, marketing campaigns and business development.
• Embraces and works to achieve the purpose and vision of the organization.
• Listens to and advocates for team members to ensure their engagement needs are met.
• Supports team member performance by establishing annual goals, setting clear expectations, and providing continual coaching.
• Creates a culture of accountability that celebrates progress as often as outcomes.
• Builds relationships that create trust and allow on-going dialogue.
• Conducts weekly sales and client experience performance meetings with team members.

General Responsibilities

• Provide and maintain a professional business-like atmosphere within the office.
• Understands and complies with banking regulations by following bank policies and procedures. Stays abreast of relevant regulations, current industry matters, and any changes implemented internally to ensure compliance.
• Performs other bank related duties as assigned by leader.
• Attends Committee Meetings as needed.
• Partners with all business lines to ensure full line of product and services are available to clients and that team members are educated on referring them.

Requirements

Work Environment

Well-lit, climate-controlled office setting (with occasional loud noise during coin machine operation.)

Qualifications

Required Education & Experience

• High school diploma/G.E.D.
• Bachelor’s degree, or equivalent work experience
• 2 years’ experience in a sales, retail or banking environment
• Previous experience supervising staff preferred, including interviewing, hiring and training; planning, assigning and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.

Additional Qualifications Include

• Ability to exhibit our values; Think Big, Be People-Centered, Enable Great Things, and Bring your Best.
• Excellent written, verbal and presentation skills
• Strong action-oriented decision and problem solving skills
• Must possess a clear understanding of retail and bank vision and ability to communicate it to others
• Manages and works well with diverse work-groups, team and group-oriented activities.
• Ability to register and obtain a unique identifier number from the Nationwide Mortgage Licensing System as a Mortgage Loan originator as well as keep the license in force by submitting updates when person information changes and to complete the annual renewal of the license.

Hours of Work & Travel

• Full Time, regular employment
• Days and hours of operation vary with each Bank Iowa location. May work weekends.
• Travel required

About Bank Iowa

At Bank Iowa our purpose is to Empower People, Inspire Success and Foster Growth. With more than $1.7 billion in assets, Bank Iowa ranks as one of the leading independent Ag banks and the second-largest family owned bank in the state. Our bank family consists of team members, farmers, families and businesses throughout Iowa who we serve in our 26 locations. With an ongoing commitment to community banking Bank Iowa aspires to be the bank of choice for our clients, the career of choice for our team members, a center of influence in our communities, and a point of pride for our family owners.

While our purpose is our “why” behind all that we do, our values allow us to fulfill our purpose. At Bank Iowa we strive to Be People-Centered in everything we do. We encourage our team members to Think Big beyond the immediate answer and to be creative and innovative. Team members throughout Bank Iowa Enable Great Things by taking ownership and going above and beyond. Last, we inspire all team members to Bring Your Best each and every day.

What we Offer

• A competitive financial package we want you to bring your best so in addition to your compensation, every team member receives a bonus opportunity, a generous 401k match, and discretionary profit sharing
• Robust benefits and wellness - we are proud to offer health, dental and vision insurance as well as a wellness program designed to help drive down your premiums. Our wellness initiatives promote positive change and allows our team members to think big.
• Blending work and life – As a people-centered organization, each team member is given a generous PTO bank. All regular full and part time team members receive PTO. In addition to the 3-6 weeks of PTO based on years of service and work status, Bank Iowa team members receive 10 paid observed holidays, 12 weeks of parental leave for primary caregivers and 4 weeks of parental leave for secondary caregivers, an opportunity for sabbatical leave, generous bereavement, and an employee assistance program to support team members throughout various stages in their lives.
• Continued learning opportunities – Bank Iowa enables great things and supports team member development at every stage of your career. Our development approach focuses on your innate talents and developing those into areas of strengths. Learning experiences are available in formal & informal training settings, as well, on-the-job training. Development programs are available in-person and online. Our tuition reimbursement program is available to support formal education programs.
• Community Involvement – Our team members are active members of their communities and people-centered. Bank Iowa aspires to be a center of influence in each of the 24 communities we are located in. In addition to company-sponsored volunteer opportunities, we offer volunteer time off (VTO), which allows team members to give their time to organizations they care about, without having to use PTO. 
• Recognition – Bank Iowa is proud of our team members who “Live our Values”. Our peer nominated recognition program presents team members who Live our Values on an annual basis.

Bank Iowa provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.