Network Asset, Lifecycle and Configuration Assurance – Senior Technology Manager

Job Description:

Responsible for building and leading a team to deliver technology products and services that meet business outcomes. Ensures people development through coaching, mentoring, feedback, and hands-on career development. Develops a technology strategy and ensures technology solutions comply with applicable standards. This role advocates and advances modern, Agile solution delivery practices and evangelizes great design, engineering and organizational practices. Accountable for team/program level resource and financial management; builds and maintains teams through talent acquisition. Sets maturity objectives and enables individuals/teams to with training & resources to achieve them. Sets and tracks quality and performance objectives. Facilitates performance and career development of individuals through performance reviews, coaching, and building individual development plans that are needed to develop competencies and skills. Understands individual and team maturity and performance through team/client feedback. Manages relationships with the business and technology leaders, and vendors for technical products. Accountable for solution delivery management as relevant to their teams e.g. prioritizing tech debt, compliance and security items, and supporting audits. Accountable to ensure all relevant risk, financial, and compliance polices and standards are met. Accountable for the application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews). Creates the technology strategy for their technical domain. Ensures that execution is aligned with product strategy by working with Product Management, Product Owners, and other stakeholders. Creates an inclusive and healthy working environment, and helps to resolve organizational impediments/blockers. Leads and creates followership in Communities of Practice in the organization. Manages a team.

About Us:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

The Network Service Assurance organization manages, tracks, and reports risk for the Network infrastructure as well as performance across the products and services provided. Service Assurance also manages, measures, and reports on critical Network Services processes, procedures, controls and metrics to ensuring adherence to the Bank of America risk framework.

This role includes assurance over the Network landscape as it relates to asset management, lifecycle, and currency management, as well as configuration and drift management. As a Senior Manager over this space, you will be responsible for all aspects of risk management including issue and audit management, procedure execution, process and control management, escalation and reporting. Your duties also include identification of opportunities, continuous improvement, and driving transformation for your relevant areas. To achieve this, you will partner with Service Management, Product Owners, Product Cabinets, Lines of Defense and Senior Stakeholders. As a bridge between the Network Services organization and the Technology wide processes for Service Asset and Configuration Management process as well as the End-of-Life process, you will have a conceptual understanding of network technologies and an appreciation of how process and controls should be applied to a technology domain.

Key Responsibilities:

• Owner of network service assets, federated work procedures as well as controls.
• Establish inventory of federated processes and develop review pipeline to interrogate process and control performance.
• Risk management execution across all Networks teams which includes building a sustainable risk culture and program, managing metrics, and providing transparency.
• Communicate and escalate pipeline output, partner with key stakeholders to ensure remediation.
• Represent processes(s) within network services and to external consumers and stakeholders, e.g., Global Information Security, Finance, Internal Audit / Control Partners, Lines of Business.
• Lead the implementation of automated work procedures, automated/semi-automated controls, and automated collation of data/reporting and associated insights.
• Guide and advise the product lines, enabling productivity and velocity, while influencing adherence to requirements as well as maturity in the associated process areas.
• Assist and support internal compliance audits, representing network technology.
• Assist with evidence collection, report findings and validation of issue remediation.
• Articulate strategy, roadmap, and impact/implications to the Network Services organization on behalf of the processes you represent.
• Provide support to continuous process improvement initiatives related to operational efficiencies, team effectiveness and new value-add capabilities.

Required Skills:

• 5 years’ work experience with process and control management, with close familiarity with ITIL / COBIT or similar authoritative sources. Preferably specializing in Asset, Lifecycle, and/or Configuration management
• 5 years' of risk management experience in Infrastructure Technology organization, with knowledge over risk assessment techniques, adherence monitoring capability, and risk mitigation methods
• Strong leadership skills and ability to influence and drive cross-functional teams to drive consensus and deliver successful outcomes
• Exceptional communication and collaboration skills, with the ability to effectively engage with stakeholders at all levels, both internally and externally
• Experienced in identifying opportunities for process/procedure simplification, as well as constructing business cases for process automation and control automation

Desired Skills:

• Proven ability to develop complex ideas into well-structured broad functional objectives and strategies for the organization
• Have led and directed a significant geographic or functional infrastructure function and associated processes in a large, complex, multi-vendor enterprise environment
• Excellent analytical and critical thinking skills, with the ability to analyze complex data, identify patterns, and make data-driven decisions
• Familiarity with design thinking principles, lean and agile delivery not limited to application of such with software development
• Experience in an Agile managed organization using products such as Jira, Kanban, Confluence and Horizon
• Conceptual understanding of network technologies, protocols, and architectures, including TCP/IP, routing, and switching
• Elevated level of diligence, ability to self-start and adapt to a fast-paced environment with multiple deliverables
• Experienced in a testing environment
• Intellectual curiosity

Shift:

Hours Per Week: