Service rep ii

Cash Services Rep II

Hialeah, Florida

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description :

Performs all entry level functions required at the Cash Services Rep I level under strict time constraints, including handling cash and / or checks in a secure environment for internal and external clients.

Responsibilities may include : receiving deposits from armored carriers or internal departments, opening bags, verifying deposits, reviewing for fraud, preparing adjustments, crediting accounts, processing payments, sorting bills, filling currency / coin orders, preparing cash deposits for shipment to the Federal Reserve, maintaining required records, and reconciling balances.

Researches complex out-of-balance transactions. Provides quality service and efficient operations support. May act in a lead role in performing responsibilities.

Ability to use appropriate bank systems. Equipment operation may include calculators, Opex machines, bursters, computers, currency and coin counting machines.

May be required to lift up to 50 pounds. Overtime, weekend and holiday work may be required.

Cash Services (CS) is comprised of four specific operational functions : Vault Services, ATM Deposit Services, Bank by Mail, and Remote Image Capture.

Associates working in the Vault Services locations process deposits, verify cash components of deposits and provide change orders of currency and coin.

ATM Deposit Services sites process deposits received at ATMs. Bank by Mail units process transactions received through the mail from consumer customers.

Remote Image Capture sites capture deposited checks and provide same-day credit rather than having to physically transfer paper to a Bank of America check processing location.

Cash Services is organized into 3 regions : North, South Central and West. There are 125 strategic vault locations; 61 of which are owned and operated by Bank of America.

In other markets, customers are serviced by contracted suppliers. Vault Services supports a network of 6,100 banking centers and supplies currency for many of the 18,500 bank-owned ATMs.

Deposits received at ATMs are processed in 9 ATM Deposit Services sites. Transactions received through the mail are processed in 2 Bank by Mail operations units.

Responsibilities :

• Counting and receiving deposit bags from the armored couriers
• Processing key bag numbers and dollar amounts into the computer
• Reconciling the number of bags accepted from the armored courier
• In addition, you may utilize high volume equipment to process, sort and reconcile a high volume of coin deposits.
• You will be required to meet production goals, meet department deadlines, and will be responsible for all logged deposits.

Required Qualifications :

• Enthusiastic, highly motivated
• Self-starter
• Focus on results
• Collaborates effectively to get things done
• Communicates effectively
• Learns and adapts
• Will follow established processes and guidelines
• Manages time efficiently
• Focuses on results
• Must be flexible to work weekends / holidays / or extended hours
• Ability to lift up to 50 lbs.
• Prior Cash Vault experience?

Desired Qualifications :

• Cash Management
• Risk Management
• Demonstrating Technology
• Detailed oriented
• Multitasking

Skills :

• Adaptability
• Attention to Detail
• Collaboration
• Critical Thinking
• Problem Solving
• Financial Analysis
• Monitoring, Surveillance, and Testing
• Research
• Customer and Client Focus

Shift :

1st shift (United States of America)

Hours Per Week :

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / OFCCP EEO Supplement Final JRF QA 508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse.

Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of Americas Drug-free workplace and alcohol policy, CLICK HERE .

Last updated : 2024-03-08