What are the responsibilities and job description for the Treasury F&S Manager I (Site Support Leader) GBAM Ops position at Bank of America?
Job Description:
Enterprise Job Description
May either manage a team of people in a small to medium sized unit/segment of service or fulfillment with solid knowledge of the end-to-end sales, service and fulfillment process OR manage processes and activities supporting the broader service and fulfillment teams. Managers of teams are responsible for building and managing client and business partner relationships, improving overall client delight, performance management of staff, expense management. Site support leaders are responsible for pipeline management, workflow management, escalation management, data reporting. Both have responsibilities for process excellence to drive efficiencies and process improvements and tailored performance coaching to the teams.
Responsibilities: (Not Limited To)
Creates unit vision, lead people to perform and develops employees. Manages staffing requirements, performance management, budget/expense management, reporting and forecasting for areas managed. Participate in the resolution of operational and/or product servicing issues of a sensitive/high risk nature for major clients. Ensures associates are adhering to all business procedures and protocols. Works with appropriate business partners to provide resolution to client inquiries and issues in support of the team. Responsible for understanding and coordinating escalations in a timely manner for quick and accurate resolution. Responsible for acting as the primary interface with the client to establish all connectivity between organizations
Required skills:
Minimum of 3-5 years Team Lead or Management Experience
Working knowledge of Treasury Management products and services
Ensure professional image through use of proper phone and email etiquette.
Analyze day-to-day work to identify opportunities to streamline and improve efficiencies --escalate to management as needed.
Ability to influence and champion change to ensure employee adoption
Make appropriate decisions that balance the client, shareholder and employee constituents
Oral Communications - speak effectively one-to-one or in groups.
Prepare and deliver clear, effective, and professional presentations.
Help create and maintain strong morale; cooperate with team members to resolve problems and achieve goals.
Deliver written communications that are well organized, concise yet complete, and in vocabulary appropriate for audience.
Strong coaching experience to ensure the employees understand the importance of accurate work and achieving world class client experience
Other Qualifications:
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
Commitment to challenging the status quo and promoting positive change.
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Shift:
1st shift (United States of America)Hours Per Week:
40
