Compliance Officer - Complaints & Investigations, BMO Nesbitt Burns, Retail (12 Month Contract)

Application Deadline: 09/20/2023 Address: 100 King Street West Job Family Group: Audit, Risk & Compliance We are searching for a strong performer to join the Complaints & Investigations team at BMO Nesbitt Burns on a 12 month contract as Compliance Officer. If you have completed your Canadian Securities Course and have experience with complaints, investigations and internal reviews, this might be the right opportunity for you. Ideally, you have experience working in securities for a broker/dealer, however, mutual fund experience would be an asset as well. This position is located in downtown Toronto with a hybrid work arrangement. Key Accountabilities Respond to client complaints following a detailed analysis of the complaint which will include gain/loss analysis, suitability assessment, fee and commission review as required while ensuring the appropriate business partners are aware of and engaged in the process Ability to effectively communicate and liaise with customers, branch and regional management, regulators, BMO Ombudsman, OBSI and senior members of LRC (Legal and Regulatory Compliance) and LOB (Lines of Business) Respond to a variety of sensitive and confidential inquiries and requests from various internal and external groups in a timely and concise manner Assist in the design and development of appropriate policies and procedures and reporting on the team’s activities, and in the implementation, maintenance, and administration of a specific compliance program Works with business/group and internal partners to ensure regulatory, corporate, and fiduciary obligations are met Advises business/group on implications of new regulatory developments or internal products and assists to implement new/revised policies and programs to address them; identifies risks and implements appropriate actions to mitigate them Achieves compliance goals by maintaining current knowledge of regulatory requirements and developments Maintains functional and regulatory expertise specific to business group, and refers to Compliance Policies & Procedures manuals for requirements Contributes to business/group results by providing oversight and making recommendations that significantly impact the Bank’s ability to monitor regulatory compliance programs, minimize operational risk and align with regulatory agencies Provides advice and guidance to assigned business/group on implementation of solutions aligned to regulatory risk appetite based on an understanding of business operations and stakeholder needs Consults on new products, services, and automated systems to assist with incorporating compliance requirements into these initiatives Influences to achieve effective regulatory compliance controls that enable business objectives Identifies and advises on emerging issues and trends to inform decision-making Helps determine business priorities and best sequence for execution of business/group strategy Analyses and reports on compliance data, and related data to gain insights on regulatory risk Oversees the development and maintenance of guidelines and procedures, providing advice/rulings as necessary, for a single function within a geographic area Conducts and/or effectively challenges risk assessments for business/group and assists to identify more effective compliance controls Performs and/or effectively challenges monitoring and testing activities to ensure regulatory compliance controls are operating and aligned to regulatory requirements Supports root cause analysis in response to material control failures in business/group Identifies, assesses, effectively challenges, and oversees the satisfactory resolution of issues, including ensuring adequate management remediation plans and validation Elevates high profile issues/risk cases to Compliance and business/group management for prompt resolution Analyzes and reports compliance information to Compliance and business/group management Provides input to business/group on emerging risks, regulatory developments, and interpretation of regulations Advises first line of defense management and employees on compliance matters Ascertains training needs and helps develop training based on gaps identified through the compliance monitoring and testing Identifies enhancements to business group compliance tools and processes and communicates to required stakeholders Represents the business/group Compliance team and interacts with examiners/auditors during internal, external, and regulatory audits and examinations Anticipates/ identifies and analyses risk and consequences of unaddressed risk factors/ compliance gaps and recommends appropriate controls Builds effective professional relationships with business/groups Operates effectively within a high stress environment with constantly changing expectations and regulatory & audit scrutiny Accesses, monitors and reports on sensitive Bank, customer, transactional and employee information to ensure compliance with regulatory requirements Communicates the roles and importance of each of the three lines of defense, and proactively identifies regulatory risk Provides specialized consulting, analytical and technical support Exercises judgment to identify, diagnose, and solve problems within given rules Works independently and regularly handles non-routine situations Broader work or accountabilities may be assigned as needed Qualifications: Typically between 2 - 5 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience Recognized compliance certificate or equivalent preferred Proficient level of knowledge of a compliance field Strong knowledge of business operations & procedures, and activities involving documented practices Proficient in communication, critical thinking, relationship management and project management skills Technical proficiency gained through education and/or business experience Verbal & written communication skills Collaboration & team skills Analytical and problem-solving skills Influence skills Data driven decision making We’re here to help At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world. As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset. To find out more visit us at https://jobs.bmo.com/ca/en. BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter. Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes. BMO is a leading bank driven by a single purpose: to Boldly Grow the Good in business and life. Everywhere we do business, we’re focused on building, investing and transforming how we work to drive performance and continue growing the good. Who we are We’re proud to be fueling growth and expanding possibilities for individuals, families and businesses. More than 12 million customers count on us for personal and commercial banking, wealth management and investment services. As the 8th largest bank in North America by assets, we provide personal and commercial banking, wealth management and investment services to more than 12 million customers. In Canada, the United States and across the globe, we’ll continue to build, invest and transform to drive performance that serves the good that grows.