SOS Manager - Corporate (Hybrid)

JOB SUMMARY:

Manages and directs activities of personnel involved in performing internal bank operations including FRB adjustments, non-posted item reporting and correction, NSF item processing, forgeries and fraudulent item processing, branch capture processing, subpoenas and legal processes, and Management of the Online Account Opening system.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned as necessary.

• Responsible for the daily operation of the Specialized Operations Support (SOS) unit.
• Maintains certifications for bank operations.
• Provides reporting for these areas as required for senior management.
• Ensures timely processing of items to be cleared from the Federal Reserve Bank GL account.
• Confers with subordinate personnel to discuss operational problems and recommendations for improved efficiencies.
• Maintains effective communication with the Director of Process Operations.
• Other duties and projects may be assigned.

SUPERVISORY RESPONSIBILITIES:

Manages subordinates in Specialized Operations Support and is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities per the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising employee performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and a minimum of two years related experience and/or training.

WORK ENVIRONMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, and fax machines. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently required to stand; use hands to handle or feel; reach with hands and arms, and talk or hear. The employee is occasionally required to walk and sit. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

Bank of the Sierra is proud to be an equal opportunity workplace and is an affirmative action employer committed to equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.