Summary
The General Manager will be responsible for overseeing the day-to-day operations of the business, ensuring that all employees are performing their duties to the best of their abilities. The successful candidate will have managerial experience and be able to lead a team effectively. They will also have knowledge of Title 31 regulations and be able to ensure compliance with these regulations. Organizational skills are a must, as the General Manager will be responsible for scheduling and coordinating staff, aswell as managing inventory and supplies. Knowledge of Bureau of gambling control regulations and compliance is also required.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Maintain constant communication with customers; demonstrate superior customer service skills, as well as good organization and relationship skills with co-workers.
Overseeing gaming staff includes circulating among casino tables and observing operations to ensure that all stations and games are covered for each shift, and that everyone adheres to the rules of the games.
Ensure compliance with all Local, State, and Federal Regulations related to gaming.
Ensure that no one on the states self-exclusion program is in the casino.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations;
Responds promptly to customer needs; Solicits customer feedback to
improve service; Responds to requests for service and assistance;
Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains
confidentiality; Listens to others without interrupting; Keeps emotions
under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or
negative situations; Listens and gets clarification; Responds well to
questions; Demonstrates group presentation skills; Participates in
meetings.
Written Communication - Writes clearly and informatively; Edits work
for spelling and grammar; Varies writing style to meet needs; Presents
numerical data effectively; Able to read and interpret written
information.
Teamwork - Balances team and individual responsibilities; Exhibits
objectivity and openness to others' views; Gives and welcomes feedback;
Contributes to building a positive team spirit; Puts success of team above
own interests; Able to build morale and group commitments to goals and
objectives; Supports everyone's efforts to succeed.
Change Management - Develops workable implementation plans;
Communicates changes effectively; Builds commitment and overcomes
resistance; Prepares and supports those affected by change; Monitors
transition and evaluates results.
Quality Management - Looks for ways to improve and promote quality;
Demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions;
Displays orientation to profitability; Demonstrates knowledge of market
and competition; Aligns work with strategic goals.
Cost Consciousness - Works within approved budget; Develops and
implements cost saving measures; Contributes to profits and revenue;
Conserves organizational resources.
Diversity - Shows respect and sensitivity for cultural differences;
Promotes a harassment-free environment; Builds a diverse workforce.
Ethics - Treats people with respect; Keeps commitments; Inspires the
trust of others; Works with integrity and ethically; Upholds
organizational values.
Organizational Support - Follows policies and procedures; Completes
administrative tasks correctly and on time; Supports organization's goals
and values; Supports affirmative action and respects diversity.
Judgment - Displays willingness to make decisions; Exhibits sound and
accurate judgment; Supports and explains reasoning for decisions;
Includes appropriate people in decision-making process; Makes timely
decisions.
Motivation - Sets and achieves challenging goals; Demonstrates
persistence and overcomes obstacles; Measures self against standard of
excellence; Takes calculated risks to accomplish goals.
Professionalism - Approaches others in a tactful manner; Reacts well
under pressure; Treats others with respect and consideration regardless of
their status or position; Accepts responsibility for own actions; Follows
through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to
improve and promote quality; Applies feedback to improve performance;
Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely
manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Reports
potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages
competing demands; Changes approach or method to best fit the
situation; Able to deal with frequent change, delays, or unexpected
events.
Innovation - Displays original thinking and creativity; Meets challenges
with resourcefulness; Generates suggestions for improving work;
Develops innovative approaches and ideas; Presents ideas and
information in a manner that gets others' attention.
Qualifications To perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Education and/or Experience
High school or GED equivalent required. Casino or gaming background preferred,
management experience a must
with a minimum of two years of experience and/or training is required.