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We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a Best Place for Working Parents®, being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the Best Businesses Supporting Local Charity by readers of the Business Record.

Job Summary :

The Cards & ATM Specialist positions provide support as it pertains to the Cards & ATM team including extensive knowledge of Reg E.

This position is responsible for the processing and support of ATMs, credit / debit / prepaid cards, Falcon fraud alerts, mobile wallets / tokenization, and disputes.

Other duties include answering internal and external phone calls and reconciling miscellaneous GL and deposit accounts.

Primary Functions and / or Responsibilities :

• Process daily balancing and reconciliations for various General Ledger and deposit accounts related to Credit / Debit / Prepaid card settlement, ATM deposits and ATM terminal activity
• Process Credit, Debit and Prepaid card adjustments, corrections, and maintenance requests
• Open, monitor, and process ATM, Credit / Debit / Prepaid card and MyPayCard Bill Pay disputes within Network and Reg E requirements
• Process and provide support for various mobile wallet notifications, EMV inquiries and tokenization inquiries
• Monitor and process card fraud alerts
• Answer internal and external phone calls, provide customer support for all functions processed by the Card and ATM team, and assist customers with any troubleshooting issues they may experience
• Process other miscellaneous functions, including various month end procedures, reconcilements, reports, scanning and filing
• Must keep current and be highly knowledgeable of the Rules and Regulations regarding the processing of card and ATM transactions, including but not limited to Regulation E, Regulation Z, Consumer Financial Protection Bureau, Visa Operating Rules, Shazam Operating Rules, MoneyPass Operating Rules, AllPoint Operating Rules, etc.

Education and / or Experience :

Level I

• 2 3 years of prior bank operations experience or an equivalent combination of education required
• Previous ATM, card, or customer service experience desired

Level II

• At least 3 years of prior bank operations experience or an equivalent combination of education required
• Previous ATM, card, or customer service experience desired

Specific Skills, Knowledge & Abilities :

• Understanding of Network and payment processing flows
• Organizational skills
• Excellent customer service skills
• Multitasking abilities
• Excellent verbal and written communications skills
• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Strong math skills
• Strong attention to detail
• Analytical and problem-solving skills

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer.

In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and / or commissions.

Level I Hiring Salary Range : $21.00 - $25.00 (Annualized at 40 hours per week : $43,680 - $52,000)

Level II Hiring Salary Range : $23.00 - $27.00 (Annualized at 40 hours per week : $47,840 - $56,160)

Benefits

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Paid Parental Leave
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

Hybrid Eligibility : Position may be eligible for a hybrid work schedule (requiring some days in the office each week).

AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER

PROTECTED VETERANS AND INDIVIDUAL WITH DISABILITY

Last updated : 2024-09-19

Salary : $47,840 - $56,160