IT Business Consultant

Primary City/State:

Phoenix, Arizona

Department Name:

IT Digital Bus Tech-Corp

Work Shift:

Day

Job Category:

Information Technology

Primary Location Salary Range:

$29.37/hr - $48.95/hr, based on education & experience

In accordance with Colorado’s EPEWA Equal Pay Transparency Rules.

Help lead health care IT into the future. Our Information Technology professionals play a key role in excellent patient care. If you like the idea of making a positive change in people’s lives – apply today.

The Digital Business Technology team is responsible for enabling technology to that enhances consumer, Patient, Provider and Employee experiences across Banner Health. The Digital Business Technology team takes pride in being obsessed with enabling self-service, eliminating time-consuming transactional and manual tasks, and implementing innovative solutions to solve complex problems.

As an IT Business Consultant you will act as an integral conduit in the creation and communication of strategic plans between product managers and agile product delivery teams. Your experience with Salesforce, user-centered design for mobile/web application, experience and user interface/design teams (UX/UI), and ability to leverage agile values, principles and methodologies (Scrum, Kanban, XP, etc.), will allow Banner Health to continue transforming the digital services that it offers.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY
This position is responsible for supporting business planning, tactical execution, and business integration of all digital initiatives; inclusive of, but not limited to, web site development, mobile platform and presence, internal application development, content management, self-service adoption, and ongoing maintenance of electronic channels. Incumbents are to provide knowledge, guidance, research and fact finding expertise to define, design and modify specifications and processes of complex information systems. This position is responsible for explaining related concepts to others as well as formulating system scope and objectives relative to the company’s requirements as well as establishing system documentation standards and quality assurance methodologies for systems and applications.

CORE FUNCTIONS
1. Review and consult on design and content of all digital projects to ensure consistency across electronic platforms, efficiency and lack of redundancy, appropriateness of statistical analysis, and relevance to business and strategic objectives.

2. Develop solutions by applying accepted processes or is able to create new approaches to leverage technology from abstract information.

3. Provides high level expertise and guidance to the user community and mentors junior members of the department. Provides high level expertise to the development of fully integrated testing scenarios. Ensures that the information systems across multiple levels and states and their relationships are considered and are part of the comprehensive testing plans.

4. Translate emerging customer needs and technologies into actionable business terms and associated plans. Review and consult on design and content of all digital projects to ensure consistency across electronic platforms, efficiency and lack of redundancy, appropriateness of statistical analysis, and relevance to business and strategic objectives. Determines and designs end user training and curriculum for applications and systems. Facilitates the initial rollout and ongoing training of the user community.

5. Manage the process of Business Governance and prioritization of all enhancement requests to any and all electronic channels. Assure that the proper business case has been provided and the solution fits with overall strategic direction.

6. Identifies, investigates, tracks, and resolves complex project, system or application errors ensuring the solution is timely and of acceptable quality. Oversee the effective, correct, and consistent application of data analysis and decision making based on fact for all information feeds into the innovation process for the Digital Business Technology team. Promote the use of data analysis and fact based decision-making.

7. Designs and administers complex standards and policies regarding application and end user customer documentation. Ensures that department and company standards are implemented and consistently adhered to.

8. Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require.

9. Assignments involve addressing business challenges and recommending best practices to improve services, processes or products. Incumbents have a depth of technical knowledge and are able to apply that expertise when taking a broad perspective in solving complex problems. Routinely makes decisions in non-standard situations and is guided by policies. Incumbents are expected to be able to influence others. This position is responsible for solving more complex problems for selected information applications or systems and coordinating with others outside the department as necessary to identify solutions. Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines. The incumbent has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. The incumbent participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.

SUPERVISORY RESPONSIBILITIES
DIRECTLY REPORTING
None
MATRIX OR INDIRECT REPORTING
None
TYPE OF SUPERVISORY RESPONSIBILITIES
N/A

Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.

PHYSICAL DEMANDS/ENVIRONMENT FACTORS
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)
Requires extensive sitting with periodic standing and walking.
May be required to lift up to 20 pounds.
Requires significant use of personal computer, phone and general office equipment.
Needs adequate visual acuity, ability to grasp and handle objects.
Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
May require off-site travel

MINIMUM QUALIFICATIONS

Must possess a strong technical and business knowledge as typically obtained through the completion of a bachelor's degree related field.

Must also have in-depth knowledge of information technology concepts specifically, user-centered design for mobile/web apps or large, content-rich consumer sites within job function as would normally be obtained in 4-7 years’ work experience in the field. Must demonstrate in-depth knowledge of information technology and healthcare. Needs experience in medium scale project planning and reporting, either individual or team. Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate and interact across facilities and at various levels. Incumbent will have skills to mentor less experienced team members. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

DATE APPROVED 03/27/2016