Patient Access Services Pre Services Representative REMOTE

Primary City/State: Arizona, Arizona Department Name: Banner Staffing Services-AZ Work Shift: Day Job Category: Revenue Cycle *REMOTE* A rewarding career that fits your life. Banner Staffing Services offers a world of opportunities to make an impact on one of the country’s leading health systems. If you’re looking to leverage your abilities – you belong at Banner Staffing Services. Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Learn more at https://youtu.be/Pu3VR3tGlw0 The Patient Access Services Pre Services Representative are responsible for Verifying Eligibility and Benefits for upcoming appointments as well as running estimates for upcoming appointments. Will be calling some patients with estimates, or to update insurance information. Receives communication via phone, fax and on-line. Will work with payors, providers and patients. Experience working in Cerner and Experian highly preferred Schedule: Monday - Friday 8am – 5pm AZ Time As a valued and respected Banner Health team member, you will enjoy: Competitive wages Paid orientation Flexible Schedules (select positions) Fewer Shifts Cancelled Weekly pay 403(b) Pre-tax retirement Resources for living (Employee Assistance Program) MyWell-Being (Wellness program) Discount Entertainment tickets Restaurant/Shopping discounts Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required. This can be a remote position if you live in the following states only: AK, AR, AZ, CA, CO, GA, FL, IA, ID, IN, KS, KY, LA, MI, MO, MN, MS, NY, NC, ND, NE, NV, OH, OK, OR, PA, SC, TN, TX, UT, VA, WI, WA, & WY POSITION SUMMARY This position works to pre-register and financially clear patients scheduled for services prior to the date of service. This includes demographic verification, insurance eligibility, estimate creation and prior balance review. This position also communicates and educates patients on insurance benefits, financial liability and patient estimates in accordance with the No Surprise Billing regulations, patient options and secures patient liability ahead of service. CORE FUNCTIONS 1. Demonstrates a thorough understanding of insurance guidelines for scheduled services. Proficiently verifies, reads and understands insurance benefits, accurately creates patient estimates for services rendered using estimator tools, able to educate patient on their insurance benefits and estimate. Collects patient responsibility. Must be able to consistently meet monthly individual collection target as determined by management. 2. Demonstrates the ability to prioritize workload in order to accurately complete daily worklist. This may include working with department/central scheduling, ordering provider and/or payer in order to fully clear a patient's account prior to the date of service. 3. May develop payment plans for all patients that are not able to pay their full liability at the time of service. May obtain and/or validate authorizations for scheduled procedures. 4. Daily focus on attaining productivity standards, recommends new approaches for enhancing workflow, and/or patient experience and productivity. 5. Conducts internal/external customer interactions over the phone. Demonstrates clear understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication. 6. Completes and/or attends training and education sessions, including facility department meetings within approved organizational guidelines and timeframes. Adheres to Banner Health's organizational policies and procedures for relevant location and job scope. 7. Performs other duties as assigned by management. 8. Works independently under general supervision, leads and follows structured work, including resolving patient concerns. Knows when to escalate issues to leader in order to maximize customer experience. Must be able to learn and multitask through multiple applications in order to accomplish daily work list. MINIMUM QUALIFICATIONS High school diploma/GED is required. Must have one to two years of customer service and/or financial-related work experience. Must have excellent customer service and interpersonal skills, both verbally and written. Clear understanding of the impact financial counseling has on Revenue Cycle operations and financial performance. Demonstrated negotiation skills, ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment. Demonstrated ability to use PC based office productivity tools (e.g., Microsoft Outlook, Microsoft Excel) as necessary; general computer skills necessary to work effectively in an office environment. Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality. PREFERRED QUALIFICATIONS Work experience with the Company’s systems and processes is preferred. May have related experience with financial institution or background, CHAA certification preferred, understanding of medical terminology, previous EMR experience preferred. Additional related education and/or experience preferred. EOE/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Privacy Policy