What are the responsibilities and job description for the Patient Financial Services PFS Clerk CBO position at Banner Health?
Primary City/State:
Tucson, ArizonaDepartment Name:
Amb Self Pay & Cust ServiceWork Shift:
DayJob Category:
Revenue CyclePrimary Location Salary Range:
$15.92/hr - $23.88/hr, based on education & experienceIn accordance with Colorado’s EPEWA Equal Pay Transparency Rules.
Bring your excellent customer service skills and billing experience to the Ambulatory Billing Office and become a full time Patient Financial Services Clerk on our Complex Billing Team! In this role, you will have the opportunity to support our PFS representatives on the backend. You will work Monday through Friday in a day shift. If you like work that requires great attention to detail and an ability to critically think through different scenarios, this position may be for you so apply today!
This is a remote opportunity. Applicant must reside in Arkansas, Arizona, California, Colorado, Florida, Iowa, Missouri, Nebraska, Nevada, North Dakota, Texas, Utah, Washington, or Wyoming in order to be considered.
POSITION SUMMARY
This position provides a variety of support services to the Central Services billing, collections and payor unit teams. Responsible for accurate completion of tasks that expedite the billing process and improve customer service. Identifies and distributes all incoming billing claims and attachments to the appropriate unit teams. Obtains and distributes information requested by the payor for reimbursement, such as medical records, Explanation of Benefits and pre-authorization documents. Retrieves payment and transfer documents posted through the Cash Posting Department, sorts and distributes reports and correspondence.
CORE FUNCTIONS
1. As assigned, evaluates, sorts, matches and distributes all billing statements and other attachments to the appropriate payor unit in a timely manner. Uses critical thinking and communication skills to resolve exceptions and missing statement or attachment issues with operations staff prior to distribution of billing. Based on area of assignment may act as a site courier.
2. As assigned, updates Patient Accounting system with appropriate notations to reflect the activities performed: Mail Outs, Faxes, Patient Statements, Medical Records, etc.
3. As assigned, sorts and distributes reports and correspondence to the appropriate payor units. Performs all mail out functions for both primary and secondary paper claims on a daily basis.
4. Obtains, maintains, and distributes information requested by the payors to process claims for reimbursement.
5. As assigned, retrieves all requested payment and transfer documents posted through Cash posting Department in a timely manner.
6. Creates spreadsheets and reports from databases to provide statistical data as requested.
7. As assigned, delivers mail and interoffice supply shipments.
8. Works under regular supervision. Internal customers are Patient Financial Services staff, accounts receivable staff, and facility admitting staff. External customers are physician office staff, patients and patient families, insurance and other payor organization staff.
PREFERRED QUALIFICATIONS
Basic knowledge of Patient Accounting Terminology, general insurance laws and guidelines, insurance coverage types, and hospital billing procedures preferred. One or more years of business or clerical office work experience.
Additional related education and/or experience preferred.
