What are the responsibilities and job description for the Room Service Attendant position at Banner Health?
Primary City/State:
Tucson, Arizona
Department Name:
Culinary & Nutrition-Hosp
Work Shift:
Evening
Job Category:
Facilities, Environmental Services, and Culinary
Top Pay, Excellent Benefits & Fantastic Growth Opportunity!
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Find your path in health care. Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people who work behind the scenes and play a critical role in ensuring the best care for our patients. Apply today.
The Culinary and Nutrition Services Department at Banner University Medical Center - Tucson is committed to provide excellent services to our visitors and staff. In addition, the department provides a full-service catering and complete meal service to all patients! As a Room Service Associate, you will have an opportunity to work at the hospital, interact with patients, and gain more experience to grow and advance in your career at Banner Health. As an added benefit, you will be working in a brand new kitchen, with new equipment!
In this position you will deliver our patients' meals, assist with setting up tray work stations, preparing/portioning food, assembling patient trays and supporting the retail outlets as needed. Experience working in a kitchen is preferred. Outstanding customer service is required!
This is a full time Evening position, 40 hours per week. Generally hours will be 12:30pm-9:00pm . You must have both Saturday and Sunday availability. Holiday rotations are required in this role. Enjoy a flat rate $1/hour weekend shift differential for all weekend shifts and an 18%-night shift differential if applicable.
Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.
University Medical Center Tucson Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient care, teaching future health-care professionals and conducting groundbreaking research. Also located on the campus is Diamond Children's - recognized for its specialized pediatric services including neonatal and intensive care, emergency medicine and cancer therapies. Banner - University Medical Center Tucson is a Level 1 Trauma Center, meaning we care for the most critically injured patients. The hospital is consistently listed among the nation's top hospitals in the prestigious Best Hospitals ranking by U.S. News & World Report. The hospital's physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services include comprehensive heart and cancer care, advanced neuroscience techniques and a multi-organ transplant program.
POSITION SUMMARY
This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.
CORE FUNCTIONS
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Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.
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Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.
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Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
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Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
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Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
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Maintains food handling and sanitation standards to meet licensing agency requirements.
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This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.
MINIMUM QUALIFICATIONS
Requires reading, writing and mathematical skills.
Skills and knowledge of nutrition services as typically gained through one to two years of related experience.
This position requires effective interpersonal communication skills and a friendly customer service attitude.
The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.
PREFERRED QUALIFICATIONS
High school diploma/GED or equivalent working knowledge.
Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments.
Additional related education and/or experience preferred.
EOE/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
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