Room Service Attendant

Primary City/State:

Loveland, Colorado

Department Name:

Culinary & Nutrition-Hosp

Work Shift:

Varied

Job Category:

Facilities, Environmental Services, and Culinary

Primary Location Salary Range:

$15.61 - $23.41 / hour, based on education & experience

In accordance with State Pay Transparency Rules.

Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you.

Join our Culinary Services team at Banner Health! When you do, you will be working alongside our staff in the kitchen and on the floors. Room Service Attendants help prepare room service trays, deliver trays to our patients, clean patient trays, and help in the kitchen. As a Room Service Associate, you will be on your feet 90% of the day and on average take 15-20,000 steps.

Current Opening:

5:30am- 2:00pm AND 11:00am- 7:30pm. Every other weekend and holiday rotation required.

Banner McKee Medical Center is a 117-bed, acute-care hospital in Loveland, Colorado, a vibrant arts community located 40 minutes from Rocky Mountain National Park. Our hospital offers an array of inpatient and outpatient services including medical, pediatric, orthopedic, surgical, heart, cancer, and critical care. The Banner MD Anderson Cancer Center is amongst Northern Colorado's leading cancer diagnosis and treatment facilities. Banner McKee is also a Level III trauma center. We are the only hospital in the Rocky Mountain region to be designated an Epicenter for robotic-assisted gynecological surgery by Intuitive Surgical, the manufacturer of the DaVinci surgical robot. Our physicians, nurses and other health care professionals can train on state-of-the-art computerized patient simulation mannequins in our simulation center. Banner McKee is accredited by The Joint Commission.

Position Summary

This position provides patients with menu and/or patient meal service, receives and forwards patient requests and communication to Dietetic Technicians and Dietitians when appropriate. Provides patient meal assembly according to correct quantities. This position strives to provide patient satisfaction regarding food and nutrition services.

Core Functions

• Visits patients to obtain or discuss menu selections based upon dietary orders. Enters or records all daily patient meal selections and preferences for one or more patient units.
• Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients. Requests Diet Tech or Dietitian assistance when needed. Edits patient menus as required.
• Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
• Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
• Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
• Maintains food handling and sanitation standards to meet licensing agency requirements.
• This position interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians. Requires the ability to follow a work routine, to work quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards. Resolves minor problems with patient menus and trays.
  
  

Minimum Qualifications

Requires reading, writing and mathematical skills.

Skills and knowledge of nutrition services as typically gained through one to two years of related experience.

For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers' card is not required.

This position requires effective interpersonal communication skills and a friendly customer service attitude.

The work requires the ability to follow instructions and safety guidelines for working with cleaning chemicals, as well as the ability to learn and work with business computer software and point of sale systems. Requires the ability to learn food handling regulations and pass certification tests as required. Must have demonstrated effective customer service skills.

Preferred Qualifications

High school diploma/GED or equivalent working knowledge.

Understanding of nutrition services, common modified diets, and portion measures. Additional skills and knowledge in health care nutrition services preferred. Bilingual skills preferred in some assignments.

Additional Related Education And/or Experience Preferred.

Anticipated Closing Window (actual close date may be sooner):

2024-12-27

EEO Statement:

EEO/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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