Senior IT Consultant

Primary City/State: Arizona, Arizona Department Name: IT Bus Apps Insurance Division Work Shift: Day Job Category: Information Technology Banner Health is seeking a seasoned professional for Population Health Applications team. The team serves Banner Plans & Networks (BPN) by implementing population health applications for multiple stakeholders across Banner, BPN, Population health service organization (PHSO) teams, and multiple provider Networks. As a Senior IT Consultant, you will work closely with clinical staff, senior leadership and providers across the continuum of care to understand workflows and define solutions with multiple vendor partners. This is the role of a hands-on technical individual with 5-7 years of experience in product management. In this role, you will participates in defining and designing IT solutions with internal stakeholders and vendors and will also build and maintain roadmap for multiple IT applications while keeping the business workflows and goals at the core of these plans. The day in life includes engaging senior leaders of BPN to enable the technical solutions to fulfill business and IT goals. A significant part of the day is spent on building vendor relationships and helping them align with Banner's technology vision & strategy. As a Senior IT Consultant, you will facilitate and conduct business requirements, testing, installations, training, troubleshooting and ongoing support for several SaaS based applications. Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care. POSITION SUMMARY This position is a high-level strategic contributor with expertise in selected business or healthcare processes and is responsible for formulating system scope and objectives relative to the company’s requirements. Acts independently providing knowledge, guidance, research, and fact-finding expertise to define, design and modify specifications and processes of complex information systems. Responsible for establishing system documentation standards and quality assurance methodologies for systems and applications, overseeing planning, tactical execution, and integration of initiatives. CORE FUNCTIONS 1. Translates emerging customer needs and technologies into actionable business terms and associated plans. Contributes to the prioritization of all enhancement requests or initiatives to all electronic channels. Assures that the proper business case has been provided and the solution fits with overall strategic direction. 2. Develops solutions by applying accepted processes and/or creates new approaches to leverage technology from abstract information. Reviews and consults on design and content of all digital projects to ensure consistency across electronic platforms, efficiency and lack of redundancy, appropriateness of statistical analysis, and relevance to business and strategic objectives. 3. Provides mentorship to junior team members in the areas of strategy, external research and benchmarking, best-practice analysis, business analysis, and ultimately implementation of electronic solutions to our customers. Supports end user customers and vendors by assembling request for information/proposal (RFI/RFP), return on investment (ROI) calculations, capital or operating budgets data or other high level strategic specifications and documents. 4. Establishes and manages an effective dashboard of metrics that communicates objectives of initiatives and the progress towards specific goals. Oversees the effective, correct, and consistent application of data analysis and decision making based on fact for all information feeds into the innovation process for respective areas. Promotes the use of data analysis and fact-based decision-making. Educates and influences stakeholders on the most effective use of electronic channel options from both a short-term and long-term perspective. Maintains a significant role in the creation of strategic technology plans. 5. Guides the design, implementation and maintenance of complex application and system specifications and processes. Participates and may lead taskforces to plan, implement, and coordinate facility activities to maximize information technology service quality, effectiveness, and efficiency. Identifies, investigates, tracks, and resolves complex project, system or application errors ensuring the solution is timely and of acceptable quality. 6. Designs and administers complex standards and policies regarding application and end user customer documentation. Ensures that department and company standards are implemented and consistently adhered to. 7. Provides high level expertise to the development of fully integrated testing scenarios. Ensures that the information systems across multiple levels and states and their relationships are considered and are part of the comprehensive testing plans. 8. Maintains current professional and technical knowledge relating to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require. 9. Foresees and resolves customer issues and provide solutions that meet the needs of the organization. Resolves conflicting objectives and priorities to stay within budget guidelines. High level responsibility for selected information applications or systems. Performs work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide. MINIMUM QUALIFICATIONS Must possess strong knowledge as normally obtained through the completion of a bachelor’s degree in related field, or equivalent combination of relevant education, technical, business and healthcare experience. Must also have progressive experience in a healthcare environment typically achieved in seven plus years. Must demonstrate substantial knowledge of information technology, healthcare, and/or operations for an assigned specialty area. Needs significant proven leadership experience in large scale project planning, reporting, and budgeting. May need experience with specific IT process methodology depending on assigned areas of responsibility. Requires exceptional communication, presentation, and negotiation skills to engage technical and non-technical audiences. Requires leadership skills with ability to lead, communicate, and interact across facilities and at various levels. Successful candidate will have skills and experience to recruit, mentor, motivate, evaluate, and retain staff. As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required. PREFERRED QUALIFICATIONS Additional related education and/or experience preferred. EOE/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EOE/Female/Minority/Disability/Veterans Banner Health supports a drug-free work environment. Privacy Policy