Teller I

Summary: Responsible for accurately and efficiently processing financial transactions between customers and the Bank according to established policies and procedures. Provides quality customer service while handling routine customer inquiries and problems. Understands and promotes Bank products and services and refers customers to other departments as appropriate. Schedule may include Saturdays, holidays and may require travel to other branch locations.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

Responsibilities: include but are not limited to the following. Other duties may be assigned.

• Receive and process a variety of transactions including, but not limited to, Bank products, withdrawals and loan payments. Verify amounts, balances and endorsements as required.
• Professionally answer phones calls promptly. Route and deliver messages as needed.
• Maintain adequate working funds as required by Bank policy. Verify and balance assigned cash drawer as appropriate with a minimal level of variances. Keep cash drawer balance below maximum limit.
• Issue official checks and money orders. Redeem savings bonds and receives loan payments.
• Explain and cross-sell Bank products and services and refer customer to other departments as appropriate.
• Count, verify and package coin and currency.
• Answer customer inquiries and discuss routine problems relating to Bank products.
• Ensure the teller station is properly stocked with forms and supplies.
• Work with supervisor to establish goals for development of abilities to sell and cross-sell products and services.
• Maintain working knowledge of branch equipment as appropriate (e.g., Recycler, Electronic Dispenser, ATM and Vault). Replenish and balance as needed.
• Balance ATM as applicable, proves deposits, maintains cash, receipts and envelopes.
• Processes night deposits.
• Prepare, scan and balance teller work through capture system.
• Prepare, complete, scan and index various Bank forms through CenterDoc.
• Process stop payments and holds.
• Ability to identify red flags on fraudulent and counterfeit transactions.
• Comply with all Bank policies, regulations and laws applicable to carrying out Teller duties and responsibilities.
• Meet or exceed established goals.
  
  
  

Qualifications and Skills: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Education/Experience:

• High School diploma or equivalent with cash handling and customer service experience.
  
  
  

Knowledge/Skills/Abilities:

• Strong organizational skills and attention to detail.
• Strong customer service orientation.
• Ability to work as part of a team.
• Ability to problem solve, prioritize tasks and meet required deadlines.
• Ability to use good, sound judgment in decision making.
• Ability to promote, sell and cross-sell Bank products and meet referral goals.
• Ability to respond to common inquiries or complaints from customers, co-workers or vendors.
• Ability to write routine correspondence and communicate effectively and tactfully, orally and in writing with employees, customers, vendors and management.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must understand and comply with company policies and procedures.
• Ability to maintain a friendly, helpful and courteous attitude when working with customers or co-workers under diverse conditions.
• Ability to accurately and quickly complete standard mathematical calculations.
• Ability to apply concepts such as fractions, percentages, ratios or proportions to practical situations.
• Ability to use a calculator and applicable software including Teller Platform.
• Strong analytic, organizational skills and attention to detail with a focus on accuracy and quality of work.
• Microsoft Internet Explorer and Microsoft Office programs, specifically Word, Outlook and Excel.
  
  
  

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must have the ability to lift and carry 25 pounds for a distance of 50 feet.

Intent and Function of Job Descriptions: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills or working conditions. The duties and responsibilities enumerated are essential job functions except for those that begin with the word “May.”

Banterra promotes an Equal Employment Opportunity workplace which includes reasonable accommodation of otherwise disabled applicants and employees.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts. Banterra maintains its status as an at-will employer.

Banterra bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, protected veteran status, or any other characteristics protected by law.