Experience Advisor, Patient Experience

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 27,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World's Most Ethical Companies.

Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we're all in for helping you be your best.

Description:

The Experience Advisor serves as a role model and informal leader that takes a collaborative approach to improving processes and patient-centered performance at the unit/department and/or entity level. Experience Advisors drive change and meaningful action through targeted field assessments and recommendations, data storytelling and visual analysis, extracting consumer insights from and outside of the Press Ganey platform, and developing action plans in collaboration with leaders. The Experience Advisor has a direct impact on patient satisfaction and HCAHPs scores which have monetary implications for team members and institution incentives depending on the entity. Using a hands-on approach, the Experience Advisor balances the organization's patient experience goals with the department/unit's operational realities, limitations, and work-flows. The Experience Advisor is an invaluable resource to the organization who is responsible for identifying trends for improvement and creatively develops short-term and long-term sustainable solutions to preserve brand reputation. Estimated salary range for this position is $44200.73 - $57460.95 / year depending on experience.

Qualifications:

Degrees: Bachelors Additional Qualifications: Bachelor of Science (BS) acceptable as well. Must be self-directed with excellent problem-solving and critical thinking skills and able to work with little or minimal supervision. Professional demeanor, results and detail-oriented, organized, and compassionate with excellent customer focus. Strong group facilitation skills and a demonstrated ability to unite individuals around a common goal. Exceptional interpersonal and communication skills (verbal and written). Must be flexible with schedule and travel based on the business needs. Fully proficient in computer applications used in day-to-day functions. Preferred: Patient/Guest relations or Hospitality background. Bilingual English/Spanish preferred. Minimum Required Experience:
EOE, including disability/vets