Security Supervisor

• Resolve escalated security situations and providing appropriate warnings to guest who are not in compliance with the venues policies and procedures.
• Assist with directional and informational inquiries.
• Appropriately document all major/minor incidents.
• Represent Barclays Center and the Security Department in an exemplary manner.
• Apply principles of logical thinking to a wide range of intellectual and practical problems in order to successfully perform and direct varied & complex tasks.
• Perform a variety of duties often changing from one task to another of a different nature without the loss of efficiency or composure.

• Deploy staff for events. Assign appropriate shifts, breaks, and necessary equipment to execute an efficient event.
• Train staff in basic guest service and security skills. Actively monitor staff interactions with Barclays Center venue guests, clients, artists/athletes, and employees at all events to ensure a safe, secure, comfortable entertainment experience for all.
• Provide leadership and guidance to staff. Serve as mentor/coach to all Security employees.
• Provide timely, appropriate feedback to staff on performance, both positive and corrective. Effectively communicate escalated employee issues to Security Management Team.
• Administer appropriate performance reviews, counseling and disciplinary documentations as needed to ensure compliance of Barclays Center company/department policies.
• Exhibit the ability to accept responsibility for the performance & conduct of the entire security team assigned to the deployment.
• Exhibit leadership qualities, motivate staff & lead by example.

• Be able to supervise building’s 24/7 posts (Loading Dock, Dean Admin and Command Center).
• Be able to conduct department’s daily inventories as needed.
• Conduct department’s equipment checks (Ex. Hand Wands, radios, CCTV). Contact service providers and vendors to ensure equipment is maintained as needed.
• Assist with updating department’s Standard Operating Procedures (SOP’s) for all posts.
• Knowledge of building’s Fire Alarm systems, know how to effectively and safely evacuate the building in a timely manner.
• Knowledge of ISS systems.
• Knowledge of access control and visitor management system.
• Enforce hourly building patrol conducted by Security Officers.

• Candidate must be available to work flexible hours, including evenings, weekends, and holidays. Mandatory Events.
• High School diploma or equivalent required.
• Previous security experience, valid NYS Security Guard Card License and F03 Fire Guard license.
• Previous experience working in a similar sports/entertainment facility environment preferred or Law Enforcement.
• At least 1-2 years experience supervising and leading subordinates.
• Strong interpersonal and communication (written and verbal in English) skills required.
• Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel) required.
• Ability to multi-task and perform under pressure
• Ability to establish and maintain working relationships with building personnel, guests, visitors, clients, and vendors.
• Ability to pass a criminal background check and employment verification
• Must have strong teamwork etiquette.
• Must be able to adapt to changes in assignment per event.
• Must maintain a high standard of grooming and professionalism.
• Ability to maintain patron, employee, and company confidentiality.
• Tasks are performed with moderate supervision.
• Ability to lift, carry, push, pull up to 50 pounds.
• Must be able to walk/stand and climb stairs for more than 4 hours
• Must be able to to write a report and send grammatically correct emails in a professional tone.

• Ethical Conduct
• Teamwork Orientation
• Customer/Client Focus
• Stress Management
• Composure
• Communication Proficiency
• Technical Capacity

Salary : $24 - $0