IT Application Support Lead

IT Application Support Lead
Whippany, New Jersey

Barclays Services Corp.

What will you be doing?

•    On behalf of a global financial services organization, participate in IT production support activities for US Consumer Bank Cards Platform business.
•    Collate data for proactive Service improvement initiatives including trending of incidents, root causes, and MI reports using Java, SOAP, Python, Autosys, and AWS.    
•    Reduce adverse impact of incidents and problems caused by errors within the IT infrastructure and prevent the recurrence of incidents related to these errors.
•    Provide end-to-end review of the portfolio’s IT services to fulfill business demands and service level agreements (SLA’s), and provide end-to-end service management comprising of technical audits, resilience management, configuration management, and ITIL practices.
•    Perform incident triage, take ownership of escalations, and perform troubleshooting.
•    Create, maintain, and document IT tools and automation for handling system state and operational excellence across a complex global infrastructure.
•    Design, implement and maintain monitoring to provide complete transparency to application and system state, history, and trends.
•    Develop IT monitoring solutions across the front end, WebAPI, services, and database layer using APM Tools such as AppDynamics, Splunk, and EsaaS Kibana. 
•    Participate in troubleshooting and fixing application failures, application performance degradation, code debugging, batch failure, hardware and network failures.
•    Use programming and query skills to research analysis on root causes and perform resolutions.
•    Review and automate tasks including frequent batch failure using TWS and reporting requirements.
•    Navigate clients through discovery and requirements phases to discuss RESTful web service and API solutions.
•    Design tools, create runbooks, and work with operations staff to ensure understanding of 24x7 site-up services for the application portfolio.
•    Participate in cloud-based patching, draining, resilience activities and ensure the service is available for operation. 
•    Use various technologies including Java, Oracle, SQL and PL/SQL, Unix shell scripting, AutoSys, Ab Initio, Bit Bucket, and Service Now, to carry out the job duties.

What we’re looking for:

Requires minimum of Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, or related field and at least five (5) years of post-baccalaureate progressive experience in the position offered or as a Technology/Systems Analyst, Technology Lead, or related role. 

Five (5) years of experience required with each of the following skills: 

•    Working on Incident Management, Problem Management, Change Management, Release Management as per ITIL guidelines; 
•    Providing support for financial applications during production outages, errors and network failures; and 
•    Working with technologies including SDLC, Agile, Scrum, JIRA, ITIL, Java, J2EE, Spring, SQL, Oracle, Web Services (SOAP, REST), Eclipse, HTML, XML, SFTP, PuTTy, WINSCP, Confluence, SPLUNK, Apache Tomcat, Service Now, Unix/Linux, IBM WebSphere, Microsoft IIS Server, Autosys. 

Two (2) years of experience required with each of the following skills: 

•    Participating in project stakeholders meetings to understand business requirements and identify systems and technology requirements; 
•    Using distributed technologies to design and develop technical solutions on secure client network; and 
•    Creating disaster recovery scripts (Business Continuity Plan) and executing the same to perform application availability and functional checks during Disaster Recovery and other infrastructure changes.

Where will you be working?

You will be working at our Whippany, New Jersey location at 300/400  Jefferson Park. At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment. 

Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Our Values

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.

Our Diversity

We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Our Benefits

Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.

This position is eligible for incentives pursuant to Barclays Employee Referral Program.

Salary : $106,000 - $134,000