Technology Services Specialist - MX
Job Posting for Technology Services Specialist - MX at Barco
Technology Services Specialist - MX
Barco designs technology that makes everyday life a little better. Seeing beyond the image, we develop sight, sound, and sharing solutions to help you work together, share insights, and wow audiences. Our focus is on three core markets: Enterprise (from meeting and control rooms to corporate spaces), Healthcare (from the radiology department to the operating room), and Entertainment (from movie theaters to live events and attractions). Our solutions make a visible impact, allowing people to enjoy compelling entertainment experiences; to foster knowledge sharing and smart decision-making in organizations and to help hospitals provide their patients with the best possible healthcare. Headquartered in Kortrijk (Belgium), Barco realized sales of 804 million euro in 2021 and has a global team of 3,000 employees, whose passion for technology is captured in 500 granted patents.
Barco designs and develops high-end visualization products for Entertainment, Enterprise and Healthcare. In those markets Barco is continuously seeking to explore new innovative solutions for their customers.
To ensure customer satisfaction in each of these new and existing domains, a team of highly skilled customer service professionals provide support to our partners within the North America region.
By being in close contact with our customers, our high-tech products and our internal customer service organization, the Barco products will hold no more secrets for you.
In the end, your contribution as a Technical Service Engineer will be key to ensure Barco remains a truly service- and client-oriented company. The vacancy concerns our Clickshare productline.
Key Responsibilities:
- You analyze technical problems which are reported via phone, e-mail or the Barco Service Portal by customers, partners or Customer Service Engineers.
- You provide feedback to the service requester on the status of the problem, take corrective actions and anticipate resolution time and estimated cost.
- You resolve issues through ordering the necessary resources, both material and labor, after verifying technical compatibility, logistical possibilities and required competencies.
- You detect quality issues and forward all relevant information to the appropriate escalation channel.
- You provide information to the rest of the organization in case of an escalation.
- You review the result of corrective actions.
- You perform these tasks according to agreed KPIs and SLAs.
- Has a Technical Bachelors degree, or equivalent experience.
- Has good networking experience and/or experience with troubleshooting / repairing electronic boards / devices is required.
- Experience with ClickShare products is an asset.
- Experience with Salesforce CRM is a plus.
- Has excellent communication skills, both verbally and in writing.
Barco is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without discrimination on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, mental or physical disability, medical condition or AIDS/HIV status, ancestry, national origin, genetic information, military, veteran status, marital status, citizenship or any other status protected by applicable federal, state, or local laws.
If you need reasonable accommodation for any part of the application process at Barco, please contact our HR department at hr4u.am@barco.com Please specify the reasonable accommodation you are requesting, along with the job posting number in which you may be interested. A Human Resources representative will review your request and contact you to discuss reasonable accommodation.
Barco requires new hires be vaccinated against Covid-19 by date of hire to be considered. Proof of vaccination is required, unless a reasonable accommodation is needed as defined by applicable law.
Equal Opportunity Employer: Veteran / Disability
Nearest Major Market: Atlanta
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Job openings at Barco
Duluth, GA
Full Time
Duluth, GA
Full Time
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