Retail - Operations Leader

The Operations Leader is a member of the Store Leadership Team who works collaboratively with the Store Leader to drive overall store performance, leads and directs the freight flow process, supervises backroom operations, and serves as Leader on Duty as needed. The Operations Leader assists in creating and leading a team that is passionate about selling merchandise, customer service and executing the company’s vision. •       Works with Store Leader to ensure store meets financial targets and key metrics based on quarterly and annual plans. •       Utilizes company reports to assess efficiency, analyze trends and identify opportunities for improvement. •       Ensures proper scheduling of team members to meet business objectives. •       Prioritizes, directs and monitors team member activity to maximize productivity. •       Ensures all team members adhere to the company policies and procedures. •       Ensures compliance with all State, Local and Federal regulations. •       Accepts special assignments as directed by the Store Leader. Leadership and Development •       Leads, directs and supervises the work of assigned team members within areas of responsibility. •       Plans staffing needs and coordinates recruitment, selection and training. •       Provides effective onboarding of new team members. •       Regularly observes, assesses, interacts, coaches and counsels direct reports. •       Identifies and develops high potential team members. •       Fosters, grows and contributes to maintaining a respectful values-driven work environment. •       Uses open communication tools to convert team member input into meaningful action •       Provides recognition and candid feedback. •       Addresses complaints and resolves issues consistent with the company’s values, policies and procedures.   Job Qualifications:        •       High School diploma; Post- Secondary degree/diploma preferred.        •       Strong mathematical and analytical skills. • Able to preserve confidentiality of information.        •       Able to effectively communicate information, both verbally and in written forms.        •       Possess a valid Driver’s License.        •       May sometimes be required to drive to the bank to make deposits.        •       Required to work a minimum of 45 hours per week.        •       Will need to adjust work schedule to the needs of the business, including working some nights, weekends, holidays.        •       This is a full-time position that requires open availability.

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