What are the responsibilities and job description for the Reservationist position at Barker-Ewing Scenic Tours, Inc.?
Job Summary:
We are a seasonal River Rafting Company in Grand Teton National Park, WY.
We are seeking a detail-oriented and customer-focused Reservationist to join our team. As a Reservationist, you will be responsible for assisting our passengers with their reservations and ensuring a smooth check-in process. Your exceptional customer service skills will contribute to providing an outstanding passenger experience.
Responsibilities:
- Answer incoming calls and respond to passenger inquiries in a professional and courteous manner
- Assist passengers with making, modifying, and canceling reservations
- Provide accurate information about our scenic float trips and other area activities
- Process payments and maintain accurate records of passenger transactions
- Handle passenger complaints or concerns with empathy and resolve issues to ensure satisfaction
Qualifications:
- Excellent customer service skills
- Exceptional communication skills, both verbal and written
- Proficient in using phone systems and handling multiple phone lines
- Ability to work in a fast-paced environment while maintaining attention to detail
- Strong problem-solving skills and the ability to handle difficult situations with professionalism
- Flexibility to work various shifts, including evenings, weekends, and holidays
Note: All positions at our company are paid positions. We do not offer unpaid internships.
If you are passionate about providing exceptional service to guests and thrive in a dynamic seasonal river rafting environment, we would love to hear from you. Please apply with your updated resume highlighting your relevant experience.
Job Types: Full-time, Seasonal
Pay: From $20.00 per hour
Expected hours: 30 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Work setting:
- In-person
Work Location: In person
Salary : $20