Account Manager

Account Manager

We are Barker Specialty, a promotional products supplier dedicated to helping businesses and organizations effectively enhance recognition while maintaining brand integrity. Our core values include prioritizing customer needs with timely delivery, dedicated account management, fair pricing, and quality products.

As an Account Manager, your primary role is to provide crucial support to your assigned Salesperson. Additionally, you will have the opportunity to grow in your position by proactively anticipating and meeting the needs of both customers and sales team members. This role focuses on nurturing and expanding the accounts of the Salesperson you're partnered with, ensuring profitability and effectiveness.

Role and Responsibilities

• Support Salesperson in achieving or surpassing sales targets and margins.
• Coordinate order sampling, verify costs, arrange shipments, and inform customers of delivery timelines.
• Organize and research for creating sales presentations, ensuring all materials are ready before deadlines.

· Ensure accurate order data including product details, costs, prices, and additional charges for seamless processing. This is a joint responsibility with the Salesperson to input or communicate data for ERP entry.

• Collaborate with Salesperson to update customer records in the company's ERP database, ensuring accuracy of prospective and existing client information. This covers active/inactive customers/contacts, correct names, emails, phone numbers, shipping and billing addresses and billing contacts and specific customer requirements.
• Assist in finalizing sales by taking initiative in areas defined by the designated Sales Team.
• Provide customer assistance through email, phone, online presentations, screen sharing, and in-person meetings as needed and possible.
• Promptly responds to all inquiries, quote requests, sales queries, and changes within the same or next business day. If a full response to the inquiry cannot be rendered, then acknowledgment and promise of timeline is communicated within that business day.
• Provide product, inventory, and pricing information as per Sales Team guidelines.
• Resolve order and inventory issues efficiently.
• Participate in mandatory weekly team meetings with Salesperson and Support to maintain seamless communication.
• Attend all sales meetings and company training.
• Adhere to company policies and procedures.
• Other duties as assigned.

Employment Type:

· Full Time

Qualifications and Education Requirements

• Bachelor's degree in business administration sales or another relevant field experience
• 1-3 years in marketing, or sales.
• Proven experience in account management or a related field.
• Strong communication and interpersonal skills.
• Exceptional problem-solving and negotiation abilities.
• Detail Oriented
• Ability to prioritize among competing tasks for effective time management.
• Sales and target-oriented mindset.
• Knowledge of the Promotional Products Industry is a plus.

Preferred Skills

• Proficiency in Microsoft Office Suite.
• Knowledge of ERP system (Compass or Essent One Preferred)

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Cheshire, CT 06410: Relocate before starting work (Required)

Work Location: In person