Technical Support Analyst (Help Desk)

Barnes has a challenging and rewarding career opportunity is seeking a Technical (Help Desk) Support Analyst to join its’ IT team. The Technical Support Analyst will be responsible for deploying, implementing, troubleshooting, and maintaining desktop and laptop systems. If you are a self-motivated, career-minded experienced and proven IT professional seeking an exciting growth opportunity, please submit your name for further consideration.

• Support all PC workstations throughout the organization and provide technical support to the user community.
• Lead PC replacement plan project for local division(s)
• Support local telephone and voicemail system.
• Daily maintenance and problem resolution via Corporate Helpdesk, operating system patches and software upgrades, and routine hardware configuration.
• Participate in key projects related to security, OS upgrades, active directory and other network/data center improvements in compliance with IT security standards and policies.
• Able to assess current needs and requirements and develop roadmap for solution(s).
• Support the end user with Office 365 & MFA application(s).
• Create / Disable Active Directory accounts and e-Mail accounts, assist with e-Mail on mobile devices.
• Build relationships with internal customers, become knowledgeable of divisional projects, and assist with developing plans to address future project and IT-based business needs.
• Support all PC workstations throughout the organization and provide technical support to the user community.
• Lead PC replacement plan project for local division(s)
• Support local telephone and voicemail system.
• Daily maintenance and problem resolution via Corporate Helpdesk, operating system patches and software upgrades, and routine hardware configuration.
• Participate in key projects related to security, OS upgrades, active directory and other network/data center improvements in compliance with IT security standards and policies.
• Able to assess current needs and requirements and develop roadmap for solution(s).
• Support the end user with Office 365 & MFA application(s).
• Create / Disable Active Directory accounts and e-Mail accounts, assist with e-Mail on mobile devices.
• Build relationships with internal customers, become knowledgeable of divisional projects, and assist with developing plans to address future project and IT-based business needs.

Qualifications:

• 3-5 years of experience in Level 1 & 2 technical support role.
• Experience in Office 365 & MFA application and operation.
• Ability to communicate ideas in both technical and user-friendly language.
• Self-motivated and directed, keen attention to detail and customer service orientation. Project management, research, analytical and creative problem-solving abilities.
• Effective written, oral and interpersonal communication skills are critical.
• Strong Team Player and ability to work in a fast – paced deadline driven environment.
• Previous responsibility for providing customer support.
• Ability to meet deadlines.

Education Requirements:

• Bachelors’ degree or the equivalent in work experience required
• CompTIA A Service or Network certifications or the equivalent in work experience required.

Instructions:

To be considered for the above position, please visit our website www.BGInc.com, click on careers, search for the job posting in which you are interested and submit your resume online.

At Barnes, career development is a shared responsibility in which all employees are encouraged to develop, improve, and enhance their skills and professional growth to support our business objectives.

Experience

• 3 - 5 years: 3-5 years of experience in Level 1 & 2 technical support role.

Education

• Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)