Supervisor, Ticket Taker

Supervisor, Ticket Taker
Department: Stadium Operations    
Reports to: Stadium Operations Systems Manager   
Job Classification:  Non-exempt / hourly
City/State: Oakland, CA        

About the A's:
The Oakland A's are a baseball team founded in 1901. They have a rich history, having won nine World Series championships and 15 American League pennants. The A's are known for pioneering the "Moneyball" approach to team-building, which focuses on using statistical analysis to identify undervalued players.
 
In addition to their success on the field, the Oakland A's also have a positive and dynamic work culture. They have been recognized twice as the Front Office Sports, Best Employers in Sports.
 
The A’s are defined by their core pillars of being Dynamic, Innovative, and Inclusive. Working for the A's offers the opportunity to be part of an innovative organization that values its employees and strives to create a positive work environment.
 

Description:

The Ticket Taker Supervisor is a part time position that will be reporting directly to the Stadium Operations Systems Manager. This position will be responsible for providing Ticket Taker support including briefings, ticketing equipment and monitoring ticket operations throughout the stadium.

Responsibilities: 

• Distribute Oakland A’s equipment (ticket scanners/printers) to ticket takers before gate openings
• Review operational game notes and conduct ticket taker briefings
• Deploy ticket takers to assigned positions throughout the stadium
• Monitor ticket taking operations and record ticket taker breaks
• Record and enter scanner readings into ticket taker report (excel spreadsheet)
• Troubleshoot any technical issues with equipment (in conjunction with Tickets.com technician on site)
• Assist event management team with HR issues involving ticket takers
• Ensure customer service standards are met by ticket taker staff
• Help execute emergency evacuation procedures if necessary
• Understanding of the Oakland Coliseum layout (including stadium seating sections, luxury box locations, clubs, auxiliary areas, ramps, perimeter parking and stadium services locations)
• Perform other duties as assigned

Qualifications/Requirements:

• BA or BS college degree (or in progress) preferred
• Experience with ticketing software program/equipment and supervisory experience
• 1-2 years customer service, hospitality and problem-solving skills preferred
• Ability to work in a fast-paced environment
• Detail oriented individual with excellent written and verbal communication skills
• Available to work non-traditional hours including nights, weekends, and holidays
• Must be 18 to apply

In adherence to California's Pay Transparency Act (SB 1162), the base hourly rate for this role is $19.00. 

The Oakland A’s Diversity Statement:
Diversity Statement Diversity, Equity, and Inclusion are in our organizational DNA. Our commitment to these values is unwavering – on and off the field. Together, we continue to build an inclusive, innovative, and dynamic culture that encourages, supports, and celebrates belonging and amplifies diverse voices. Combining a collaborative and innovative work environment with talented and diverse team members, we've created a workforce in which every team member has the tools to reach their full potential.
 
Equal Opportunity Consideration:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.